Hi,
As it is now 2.5 month anniversary of a premium ticket I open about JA templates and Builder which are blocking other extensions and for which I couldn't get a support by Joomlart despite several reminders, I would like to know if other users are experimenting the same problem.
Do you have any difficulties in receiving a proper support?
In case of delays: How long have you been obliged to wait before getting some actions? and to get the problem solved?
Do you think it is worth paying for a premium support which only tells you "we don't have time/enough resources to look at your problem"? Then what is the purpose of selling a premium system?
Any feedback is welcome! Especially to help Joomlart improving their support service.
yves