That doesn't help me. You say it is slow but there is no reason for it to be slow. Same video as your demo. Please help me fix this. Do you not want to log in to look? Not sure what else I can do here except scrap shape 5 all together and go with a different company and template
I added a super short video clip and I still get a black screen.
i am dissapointed in this support, not once have you given me instructions to fix or asked for login to the back end to fix. I have set things exactly like your demo and the video will not load. You said thumbnail, I added a short thumbnail video to test and it doesn't work either. You say my site loads slow but I have multiple sites with shape 5 running videos and the sites load fine. Why is this site slow? Answers? This template is all about that opening video and it is the one thing that doesn't work. We pay for this support and I have always experienced great answers and fixes to issues but now I will have to go outside of your support (that we pay for) since I can't get a clear answer from you.
Hi dmgsupport I'm sorry for this lateness due to the weekend. The video is located in your server so I'm not sure if it due to the connection or not. I also see the JS conflict on your site, you can share the admin + FTP account, I will debug it.
Oh thank you thank you. Where can I share that so it's private? Do I go to the first question in this thread and edit fields? Is that private? saguaros
dmgsupport You're right, pls edit fields and fill the info there so only Moderators can see.
FYI I have a video ready but I am worried it is too long.
I did this yesterday so you should have the information (you didn't look)?. I HAVE to have this fixed today. Is there a reason we can't just put in a vimeo link? This way it wouldn't eat up bandwidth. https://vimeo.com/451210501
In order to let the customer review the site I had to take out the video in the template settings. If it is not there when you FINALLY go in to fix it the url is images/weichertvideo.mp4 and you can insert it back in there. When they are done reviewing I can put it back in so this is just in the off change you go in before I do.
Hello? No response from you, this is now urgent to get resolved. Please advise.
Hi dmgsupport
Could you take a full backup of your site first and update latest version for template and modules like S5 Tab Show on your site? It seems that your site is using pretty old versions now.
These are updated
You can clear browser cache, it loads fine at my end.
With this kind of loader, it will take several seconds to load the video first, in the next load, it will show faster. If your host is good, it will load better.
It does not appear that my custom css code for the active menu is working? It needs to be fdf646
Custom Code right now is: #s5_nav li.active span, #s5_nav li.active a { color: #fdf646;
dmgsupport
It looks good at my end now, did you get it solved?
Thats home page if you go to another menu item and move mouse to the right my menu text is black with the black background. I need it to be fdf646
As I can see that you customize in custom.css file:
#s5_nav li.active span, #s5_nav li.active a { color: #fdf646; }
you can change it to:
#s5_nav li.active span, #s5_nav li.active a { color: #fdf646 !important; }
URGENT: I would like to just embed a video in the custom 1 position that works just like the picture does or your video in the demo (behind the menu). I need to embed instead of upload to save bandwidth and slow opening. I put in a premium ticket but that is slower in response than this. Hoping you are on line this morning as you at least respond. http://www.equityrealtyinc.com/ Thanks
When I embed it now it sits below the menu. Please advise on how I can do this. Here is the embed code. <iframe src="https://player.vimeo.com/video/451210501" width="1300" height="731" frameborder="0" allow="autoplay; fullscreen" allowfullscreen></iframe>
dmgsupport Pls help to follow the ticket. Thanks!
