dominic
Hi Dominic,

it took me some hours and one sleepless night to fix my homepage 😉 after you had access to it, so sorry for not sending you the ftp-access.

Anyway:
I think we have two possibilities to continue:
1. I send you a zip-file with all the relevant data of the homepage, so you can test it local on your computer (to send it, I need any possibility to transfer it to you without other user knowing about it).
2. I'll test the changes of version 1.2.1 for you (is this version for download in the download section?) and let you know about the result (in my opinion the better way, what do you think?).

I'm still unsure about the GK Grid-Plugin: is this part of the MSocial theme? How can I update this Plugins?

Thx again, Johnny

      Hi johnny-o,
      I have acced your site and just uploaded the Msocial-new folder and do not any thing.
      Please download Akeeba backup core plugin and install it on your site to backup the data and send me your file backup. We will install on our localhost to check it.
      You can download the plugin here: https://www.akeeba.com/products/akeeba-backup-wordpress.html
      Also, you can not download version 1.2.1 at anywhere. We have not published it yet.
      The plugins still work fine and the notice about the js issue is safe, it won't affect the site.

          dominic
          Hi Dominic,

          thx for your feedback.

          How can I send you the backup without publishing it in the forum? The backup is almost 2 GB! Is it enough to backup only "Main site database only (SQL file)" or do you need a "Fill site backup"?

          I've a backup of the 1.2.1-version. Do you want me to test it for you and report the results to you?

              Hi johnny-o,
              - You can open the Files and Directories Exclusion and remove the wp-admin, wp-include and uploads folder.
              https://prnt.sc/x6
              - Then go to the Back up now and select the Full site backup option.
              To send your file, you can upload your file into Google Drive or https://wetransfer.com/

                  9 days later

                  dominic

                  Hi Dominic,

                  sorry for the delay 🙁

                  I've uploaded the akeeba-backup into my cloud (s. EditFields for download-information). Please let me know, when you've downloaded the backup, so I can remove it from the cloud. The link is valid for 5 days.

                  Thx again, Hans.

                      Hi johnny-o,
                      I have download the file, I will install on our localhost to check the issue.

                          Hi johnny-o,
                          I have checked and installed it on the localhost and see that your backup file not work. Please revert your username & password of your site, I will access and export a backup file.  

                              Hi dominic ,

                              I've made another try with a new akeeba-backup-file (for access see edit fields).

                              I really don't wanna grant you administrator access to my homepage, sorry. I even don't know, where your company is located ...

                              I've excluded the following directories (as you mentioned before):

                              After this, I've made a backup in full mode. I've got the following warnings:

                              Thx, Hans.

                                  Hi johnny-o,
                                  I have installed your backup file and updated the Msocial theme version 1.2.1 and see that the theme works fine, the issue's fixed.
                                  Please remove all the "folder-old" and add the Msocial (1.2.1) theme to your site then clear the cache.
                                  You can disable all the cache plugin to update the theme then active the plugins.

                                      7 days later

                                      Hi dominic ,

                                      thx for your help.

                                      I've installed the version 1.2.1, emptied the cache and everything looked great in the wp-dashboard. ... but I still got the errors, I've already mentioned before (the images are not shown on the website (s. pictures above), empty gallery on the website, ...), when opening the website in the browser.

                                      I simply copied the 1.2.1 - files into the msocial-folder.

                                      Is there something, I've to do after this? Why do I miss my images on the website?

                                      Johnny

                                        Hi dominic ,

                                        fyi:

                                        I've tried to install the version 1.2.1 several times without success.
                                        I've simply copied the version 1.2.1 into this folder via ftp:

                                        After doing so I alway got the same result = empty images allover the website:

                                        E.g. no tiles on the startingpage

                                        no more images in the gallery:

                                        I've tried everything:
                                        - clearing the cache
                                        - not clearing the cache
                                        - ....

                                        Always with the same result = no more images.

                                        Do you have any idea?

                                        Thx, Johnny

                                            Hi johnny-o,

                                            In this case, you should provide the FTP account, we will help you update the theme and check the bug, I think the issue come from another plugins from your site.
                                            We won't make your site break. Just access and help you resolve the issues.

                                                11 days later

                                                Hi dominic ,

                                                sorry for the delay. As mentioned before, I don't want you to access my server via FTP, again sorry.
                                                Maybe I can provide you again with a new, more extensive, backup, I thought you do have all the plugins to test it?

                                                Is there anything, I can test? Is there a plugin, you think I can check or deactivate?

                                                Thx, Johnny

                                                    6 days later

                                                    Hi johnny-o,

                                                    In this case, you can use the backup file and install on your localhost to check this issue, you can install all plugins and check it.

                                                    I have installed/checked and see that the plugins and file backup still work fine with the latest version of the theme.

                                                        Hi dominic ,

                                                        I'll do so. Thanks for your help.

                                                        I'll let you know about my progress.

                                                        Thx, Johnnny

                                                          Hi dominic ,

                                                          I've created a subdomain (dbg.beim-maler.de) for you to test everything. Also you have know ftp-access (s. editfields) to this webspace. It took me some time, cause I had to change the contract with my provider first.

                                                          Could you please check the things for me, many thanks!

                                                          Please let me know whatever you found on the site (buggy plugings, ...), so I can transfer the changes to the main domain.

                                                          Many thanks in advance, Johnny.

                                                              Hi dominic ,

                                                              I just recognized, I didn't copy the database, so you're still using the original database.

                                                              Do you want me to copy the database for the subdomain as well?

                                                              In addition, you'll be redirected to the Main page, each time you call dbg.beim-maler.de, so to test everything, you should call a sub-page like dbg.beim-maler.de/preise

                                                              Sorry, I'm still a beginner but I'll do my best.

                                                              Thx, Johnny

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