Frontend discount prize issue

acuaweb

hello, I'm an old gavick user (the majority of my sites are made with their templates) and I've always been very happy with the support I received in the past; I have a problem with the Shop and Buy template, if I apply a discount rule I see the correct price in the backend, but in the frontend the price does not change. Also I tried to set "visible" all types of price but only see the taxes, while the discounts are not shown.
Of course now, being an online site, I have again hidden prices that are not needed.
Can you help me solve this problem?

I kept an article with the discount rule applied, this is his link:
http://www.pianetacapello.it/il-negozio/vetrina-e-commerce/fresa-manicure.html
should show a price of 116.96 instead it still shows 129.95, without the 10% discount.

If I enter the item in the cart the price is still without a discount.

Joshua-M

Hello,

Could you please update your thread fields with your site back-end access (user, password) and FTP (host, user, password). These fields are visible for moderators only.

Then we'll be able to check the issue.

Cheers
Joshua

acuaweb

Joshua-M

ok, I did it

Joshua-M

Hi,
Could you please check backend credentials again? I'm not able to login:
"Username and password do not match or you do not have an account yet."

Cheers
Joshua

acuaweb

sorry, somethings wrong.
Now you can access, try again.

Joshua-M

Please update your template first - the latest version is 3.22 (you are using v. 2.20). Here you can find more information:
https://www.gavick.com/documentation/joomla/tutorials/template-update-guide

Remember about the full backup and let me know if the update will not fix your issue.

Cheers
Joshua

acuaweb

I updated the template at 3.22.
The problem is still there.
Please help

Joshua-M

Hi,

I've checked the default view (disable ShopAndBuy template override view) and the price is still 129.95, so it's not a template issue.

It's a problem with your product price settings or VM bug, because I can see the following variables taken from your product:

["basePrice"]=>
  float(106.51639)
  ["basePriceWithTax"]=>
  float(129.95)
  ["discountedPriceWithoutTax"]=>
  float(106.52)
  ["priceBeforeTax"]=>
  float(106.51639)
  ["salesPrice"]=>
  float(129.95)
  ["taxAmount"]=>
  float(23.43)

so the salesPrice is 129.95 and this value is displayed, do you have other products with similar issues or it's only one?

Cheers
Joshua