Hi,

I have updated this site to the Buildr template. Adding any content into the Search area creates an error 0 - Call to a member function NewColorizerImage() on Null.

Specifically I have tried a custom module and the Hikashop Cart module which should be there.

Attached is image.

Please can you advise a fix

Many thanks

Richard

    Hello,

    Could you please update your thread fields with your site back-end access (user, password) and FTP (host, user, password). These fields are visible for moderators only.

    https://cl.ly/3y3R0p24250G

    Then we'll be able to check the issue.

    Cheers
    Joshua

    Hi Richard,

    I can't remember ever seeing this error before so as Joshua said can you include site super admin access details

    Cheers
    Paul

    6 days later

    richarddhill Kindly re-check as the admin panel direct link isnt accessible. Also, Please ensure to add details in edit fields as per procedure outlined instead of adding sensitive details in forum post as the relative forum posts can be publicly viewed by other premium members too

    For reference, You can follow thread post (5 point) procedure.

      Hi,

      Not sure why you are having trouble as I have just accessed it using the details I have already given you.
      Please try again. Login is standard Joomla.

      Please explain what you are trying to do and I can maybe give you more information

      Richard

      Richard

        richarddhill Not sure why you are having trouble as I have just accessed it using the details I have already given you.

        Kindly view screenshot of error I am getting. Probably, You might have firewall plugin or extension installed in which you would require to make changes or you may require to whitelist - I.P Address - 103.74.70.130 - Country -India by contacting your hosting provider

          Your IP has been unblocked and added to the whitelist in Admin Tools.

          Best wishes

          Richard

          Hi Richard,

          Can you also whitelist my IP

          Which is 91.135.7.250

          Thanks
          Paul

          richarddhill Adding any content into the Search area creates an error 0 - Call to a member function NewColorizerImage() on Null.
          Specifically I have tried a custom module and the Hikashop Cart module which should be there.

          Having reviewed the template settings along with blocks/module positions available, there isnt any module position named search available in default stage. Kindly confirm if you wish to refer to another module position which is there in the template structure where you wished to assign specific modules and respective error is appearing thereon as shown in screenshot

            Hi,

            OK, you are unfamiliar with BuildR I think, as it allows you to add modules into rows (see attached screenshots showing you how to do it for future reference).

            Adding the module into the row is what caused the problem.

            However, I have now got the modules in this search position to work (accidentally) by deleting all the modules in the search position as well as the components, and reinstalling them.

            As I had done this several times in the past, I have no idea why this would now work and would not work before, so what can I say? Thank you for looking at it. I cannot tell you how frustrating this has been and why it is almost as frustrating that it has been fixed without any proper explanation.

            Your support is much appreciated anyway.

            Best wishes

            Richard







            Thanks Richard

            An odd one - not seen that error before

            Have a great weekend

            Cheers
            Paul

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