no more template updates with joomla update system

Ninja

toonetcreation
Hi
May be the update are disabled on your site. can you edit fields in first post and submit a temp super user login for staff : http://prntscr.com/vic5p2

toonetcreation

Ninja OK done, I have edited first post.

Ninja

toonetcreation
Hi
it appears server side issue, I reported the issue to concern team on this.
Meanwhile you can use JAEM and update the template.

toonetcreation

Ninja
ok thanks.
I will wait because I have many websites (and the problem is the same for all websites) and I'm using a special tool to deploy updates to avoid connecting one by one.
other problem : when you post a reply on forum ticket, I do not receive email notification. in the past was working. is it normal?

Ninja

toonetcreation
Hi
I will check the notification issue with team on Monday, I too has same issue from now. maybe some tech issue will be fixed soon.

toonetcreation

have you got an idea when will be fixed ?

Ninja

toonetcreation
Hi
About the update its already reported, kindly be patience, it in queue and will be fixed as its not major issue.
Regards

toonetcreation

Ninja ok thank you

toonetcreation

Ninja hi, just for my info, do you have an idea about when this could be fixed?

Ninja

toonetcreation
Hi
Can u check the spam box and see forum setting email notifications are on?

toonetcreation

Ninja

when I said "do you have an idea about when this could be fixed?" I was talking about update system not working.

about email problem, nothing in SPAM box and see below forum settings

Ninja

toonetcreation
Hi
For email notifications issue I already sent reminder to team and they will check it again.

toonetcreation

Ninja ok and about joomla update system ?

Ninja

toonetcreation
Hi
Joomla updates only used to give information about the updates, It will not allow you to update the template directly. JAEM is only option to update the template online or you can download and install the template directly. Let me know with site login details in edit fields if there is any issue with JAEM updates.

toonetcreation

Ninja please read my first post, everything is described on it.

the problem is :

previously (since several years) when a new joomlart template update or joomlart extension update was released, I had a notification inside joomla update system
but since some weeks/month I don't have these notification anymore

See details inside my first post, you have a website credentials to test/see the problem.

Why? what's wrong?

Ninja

toonetcreation
Hi
I already shared it with concern team and i got informed both issues were fixed, that why i asked about the JAEM issue if still there is error.
For JAEM i tried the update and its working on your site http://prntscr.com/vvo1ky

For email issue i too not getting the notification and i informed concern team on this, Once i have more details i will informed you.

toonetcreation

Ninja thank you again, but I think you do not understand :
there is NO error on JAEM...works fine from this side, updates are displayed.
the problem is : I cannot see Joomart Updates on joomla update system.
see below :

Ninja

toonetcreation
Hi
I raised this Joomla update notification issue to dev team and will be fixed in next update.

toonetcreation

Ninja ok thank you.
when you say "will be fixed in next update" , about which component/extension you are talking about?

Ninja

toonetcreation
Hi
There is no component as its about the template. There is updated files either it will be fixed via server without updating in template or there will be change in next update so it will use another file to show update notifications in Joomla. For now you must update the template to latest version first, as you already using outdated template.

Regards

toonetcreation

Ninja Yes of course, the template is outdated, because I had no info inside joomla update system...so ok I will update manually for the moment.

thanks