Admin edit live pages blank

tracy8343

These have now been provided.

Thank you for your help

saguaros

Hi tracy8343

The admin account seems not working, could you help to check again?

tracy8343

Hello,

Sorry about this try it again.

saguaros

tracy8343 There seems to be conflict there, could you share the ftp account also?

tracy8343

I have provided FTP details above.
Thank you

saguaros

tracy8343 Thanks for the info, let me check and will get back to you.

tracy8343

Hello saguaros

I was wondering if there is any update on the above subject yet?

Thank you,

saguaros

Hi tracy8343 I'm sorry for this lateness, I'm checking with our developer for this issue. Please give me more time.

tracy8343

Hi saguaros,

Thank you for continuing to look into this, is there any news yet?

Without this fix we cannot edit certain pages on our site or update any content.

Kind regards,

saguaros

Hi tracy8343

Did you create this page originally or backup from another site?

tracy8343

Hi saguaros

The pages were all created originally.

saguaros

tracy8343 It's weird, please give me more time on this.

tracy8343

Hi saguaros
I was wondering if you had a update for us yet?
We are trying to edit pages on the site and more and more pages seem to be breaking.
Thanks

saguaros

Hi tracy8343 There seems to be issue with server of JA Builder, our developer is still working on this. We appreciate your patience on this.

tracy8343

Hello saguaros, I was wondering if you have a update for us yet?

We sent the original message in November last year and we have not be able to edit certain pages since then.
We really need this fixed, so we can update content across the site.

Thanks,

saguaros

Hi tracy8343

It's weird issue on your site specific, I will remind our developer again to fix this. We appreciate your patience on this.

tracy8343

Hi saguaros

Thank you for your reply, we are really keen to get to the bottom of this and find out what is wrong with the site.

Kind regards,

saguaros

tracy8343 I can't replicate this issue at my end, something wrong happens on your server specific. Would you mind sharing the cPanel hosting login also?

tracy8343

Hi saguaros ,

I have now added the cpanel details to the ftp information above.

Hopefully this will give you access to what you need.

Thanks,

saguaros

tracy8343 Thanks for the info, let me check and will get back to you.