S5 Theme Options missing under Appearance in backend

laz18345

Hi
I cannot see S5 Theme Options in wp backend
http://prnt.sc/vxc1yu

dominic

Hi laz18345,
I have checked your site. In this case, you can try the following solutions.
1/ Disable all the plugins.
2/ Configure on your server to Run the website on the latest version of php.

laz18345

I have php 7.4
i have disabled all plugins but i do not S5 Theme Options

can you check it from backend ?
thanks
Lazaros

dominic

Hi laz18345,
Have you tried with the PHP 7.3
I have checked on our localhost and the theme option still showing. In this case, you can try use the WP 5.3 and PHP 7.3

laz18345

Hi
I downgrade to WP 5.3 adn php 7.3
I do not show s5 theme options
http://prnt.sc/vzpjl6

can you find a solution ?
Do you think it will work with a new installation from the beginning ?

I will restore the backup soon

Thanks
Lazaros

dominic

Hi laz18345,
I can not access your site in the Today, Please check it now.

laz18345

I have changed the password because the site was down.
1)Have you found any solution to previous problems ?
2) I did a new clean installation (using quickstart with same theme -business line).
can you guide me witch files directories i need to copy from previous installation ?
Are there a method to copy at once all widgets from previous installation ?

Thanks Lazaros

dominic

Hi laz18345,
1/ I can not access your Dashboard, please check your account Also, you can send me your FTP account for further checking.

2/ In this case, you can use the following plugin to import / export widgets: https://wordpress.org/plugins/widget-importer-exporter/

jeffj

Lazaros,

I'm not sure if this will help, but I had the same problem a couple months ago. I couldn't see the S5 Theme Options in the backend of Wordpress.

So I took Dominic's advice and I updated:
1. Vertex to latest version;
2. My template to the latest version;
3. Then php from v5.6.31 to v7.3.

Now I can see the Theme Options under Appearance in the backend. Hope this helps in some way.

Jeff

laz18345

Hi
I copy the site to new server in order to check and correct it.
https://print10.gr/ast3/

1) Now I have WP 5.1 PHP 7.3.25 and everythink is OK except drop down menu in mozilla. Will this work with WP 5.6 ?
2) the problem is the menu in mozilla see here -https://prnt.sc/w4172p

thanks
Lazaros

dominic

At the moment, the theme conflicting with the library Jiquery of WP 5.6 and the Menu and slide show won't work with the latest version. Please don't update the WP version in this time. I sent and notified to our technical team about this issue, we will check and fix it.