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Danieljr

Good day,

I am installing a template on my localhost using Xampp. After the Joomla installation (quickstart), I can log into the admin panel of the website just fine but when I want to view the site I get the following error:

If I open the developer tools on the page I notice this error:

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

I have never received this error message before and I cant get any assistance or solutions on other websites. Can someone kindly assist with this.

saguaros

Hi Danieljr

May I know which template are you trying to install its quickstart package? and also tell me the PHP version are you using, I will try to replicate the same at my end.

Danieljr

I am installing Outdoor Life with this current issue. I am running PHP v8.0.0

Danieljr

Else what I can do, if I can get assistance on installing it on my live server? I can share the login details privately.

saguaros

Hi Danieljr

Yes, kindly share the login info of your live site, I will try to install and see how it goes. Your site is already having data now, right? I can help to install template package, not quickstart.

saguaros

saguaros Yes, kindly share the login info of your live site, I will try to install and see how it goes. Your site is already having data now, right? I can help to install template package, not quickstart.

Please check my above reply here.

Danieljr

Perfect, I have added the information.

saguaros

Danieljr I can't access your site now.

And could you share the admin account also?

Danieljr

Well the site needs to be installed, according to your live support it is the login details for already live sites. But I will share my host login details

Danieljr

The problems I am having is I cant install the quickstart package, I have issues connecting to the SQL database, which is why I wanted to install it on my localhost and FTP it up.

I presume I wont get the technical support from this site that I require? Or can you guys help?

saguaros

Danieljr I have issues connecting to the SQL database

You can contact your hosting provider for help to check the database connection error for you. It relates to the server side, not quickstart package.

Regards

Danieljr

Okay but that doesnt resolve my localhost issue that I originally had and came to you guys for

Danieljr

I have tried this template on a different computer with a fresh install of Xampp as well, with the same error message. Is there a possibility that the template is faulty.

saguaros

Hi Danieljr

Is that computer using PHP 8 also? This is quite old template and it's working with PHP 7 only, not ready for PHP 8

Danieljr

We did run it on PHP 8 yes, but with that said we did download a new template that we have previously installed on PHP 8 with the same issue.

Can you guys not update the PHP compatibility?

Danieljr

Can you guys kindly assist in installing the sample data for Curb Appeal. Login details were added

saguaros

Hi Danieljr

I just installed quickstart package of S5 Curb Appeal template into your site, the login info is the same , kindly check.

Danieljr

Thank you very much for the support. You can close the ticket

saguaros

Danieljr You're welcome!