Installation freezes during preparing database step

jsmerriam

Hello, when trying to install JomSocial the installation always freezes at the step of "add custom field" and never progresses past this step. Is there an error log or anything to help troubleshoot this?

Ninja

jsmerriam
Hi
First of all kindly set the PHP limits as recommended here : https://documentation.jomsocial.com/wiki/System_Requirements
Now re run the installation. If it remain same. kindly edit fields in first post and submit a temp super user login details for staff.
Let me know what was the last Jomsocial version installed on your site.

jsmerriam

Hello, we have already set all parameters to the recommended settings and the installation is still failing. We have added required information.

I believe at one point in time Version 4.0.7 was installed, but had been uninstalled before attempting this installation. I assume the issue is related to the old version?

Ninja

jsmerriam
Hi you can not update directly from very old version to new as there are many changes done after 4.0 version.
Kindly restore it to previous back up and update it as in the steps given here https://www.jomsocial.com/blog/jomsocial-4-7-8-updated-for-bug-fixes

Always Do a full backup of sire before update Joomla or any major extension update.

jsmerriam

The old version was un-installed long ago and is no longer on the site and has not been for some time. This is a new installation... are you saying we will need to re-install the old version first and then upgrade it before installing the current version?

Ninja

jsmerriam
Is this fresh install of Jomsocial? No previous database exist on site for Jomsocial?

jsmerriam

It does appear the database still exists. I assume that is the issue. I will work on resolving that problem. Thank you!

Ninja

jsmerriam
Hi
If DB exist you have to follow the process. Otherwise if you need fresh install of new version, you can removed older DB and install the new version.