saguaros Hi! Of course I unzipped files prior to trying to install them. There is an issue with the unzipped zip files and also with the installation itself. How do I privately share admin credentials with you? (this is a forum...)
guilhermey Hi You can click edit fields in your original post and put your admin login there, only the support team can see the login.
Done! Credentials sent.
guilhermey
The admin account seems not working, could you check again?
saguaros
I can log from here without any issues... https://snipboard.io/3wp0Js.jpg https://snipboard.io/J8CwWS.jpg Could it be Firewall blocking your country? Which country are you in? Best regards!
guilhermey I'm based in Vietnam, you can add exception for this IP address: 27.72.104.129
saguaros Great! There are no countries blocked and your IP is whitelisted: https://snipboard.io/xC6ENy.jpg Best regards!
Could you check the account again? if there could be mistake in any capital letter? as I still can't access your site now.
saguaros Hi Saguaros! I checked and found the pwd ok. Nevertheless, just i case, I changed it to one with just one capital letter. I will edit the protected section above. Best regards!
Please note the Login name that also changed. Tks
I still can't access it.
saguaros Pwd looks longer than it should.... I changed it again in the private fields. Please try this new one again. Tks
I can access backend of your site but when I navigate to Extensions >> Manage >> Install >> there is 500 - Internal server error appears.
There is issue with your server, could you contact with the hosting provider for help to check?
Hi Saguaros! It's fixed! The issue causing the 500 error you experienced was different paths to /temp in Joomla and php.ini. But we still are not able to install the t4framework.zip. The other files were installed correctly, only this one remains. Please check the error message in the following printscreen: https://snipboard.io/geQcEO.jpg Tks!
Hi guilhermey
I can access your site now and also I also installed T4 Builder's packages into your site successfully
Kindly check.
saguaros Hi Saguaros! There is still an error as soon as you start T4 Page Builder: Table heladmin_agorafaz.#jae_item doesn't exist It looks like installation was not successful. Please check the following screenshot: https://snipboard.io/RtukCd.jpg
I'm working on this, kindly wait.
Updated:
It's working fine now, could you check?
saguaros Great! Tks a lot Saguaros!
guilhermey You're welcome!