No records are being created! We are getting payments but no information. I have not changed anything!
Please Help This is a MAJOR issue for our event.
NO records are being created!
Hi alyssaanne12
I just made a test registration on your site but the record is created successfully:
Could you check again?
saguaros
Thank you I saw! Any way to figure out why some records are being created and some aren't?
Has this been tested in using mobile to register or most browsers? I can't figure out what else it could be.
Thank you for your insight!
Alyssa
Hi Alyssa,
Basically, it will work well with all devices and most browsers. If you face this issue again in any browser or device, pls let me know so I can help.
Regards
4 days later
Since your test no records have been created! Yet I've had 8 new registrants.... This is going to kill my event as I need the specific information to plan vendor spaces etc....
I really need HELP ASAP! Please please please!
alyssaanne12 It's weird, let me check and will get back to you.
Hi,
Could you try with 'Paypal Express' payment option?
Because the Paypal option is pretty old but PP has not updated it yet for the new web standard.
Regards