Images Not Showing

timpennington

I'm having a fairly weird phenomena occur; over the last few days, images that have been on my site used as banners do not show up any longer on the front side; and they appear as empty on the back side.

The images have been on the site and working fine for several months; and I just noticed in the past day that they were not seeable from the front. When I sign in and look in the media folder, it shows the file is there. When I click on it in the back side, the window pops up and I see nothing. I have uploaded new images and changed the name slightly; they upload fine, but will not show as I mentioned above. I have tried it with several naming differences, and all upload and the file says its there, but i can't see it when I click on it. And when I select it to be in the banner, it doesn't show.

Any help??

Much thanks

saguaros

Hi timpennington

Where are you trying to select the image in popup? is it article or module?

Kindly share the FTP account so I can take a look.

Regards

timpennington

For example, I have been using a banner called "MilesChemical_300x100" for months with no problem; the image in banner always showed, "Miles_300x100_1.jpg"

Then I noticed it and a few others were not showing; and somehow the banner images would not show in the "Content" window.

I tried making a new image to use "Miles_300x100_2.jpg" and it still does not show when I swapped it out with "Miles_300x100_1.jpg"

I have taken screen shots so you can see that the images do not show in the "preview" or on the page.

I have added the user login so you have access to Superadmin

Thank you

saguaros

timpennington Could you share the super admin account? as the provided account doesn't work.

timpennington

Should be all lowercase on the user and sign in

Thanks

saguaros

timpennington I can login now but when I create a new test banner, the image is showing correctly:

Could you clarify all steps in details so I can replicate issue?