mdebuitlear The issue is linked to the Instagram feed in that it only happens when the instagram feed is include in the page. I have tried everything!
Image not appearing on phone...
Hi mdebuitlear
Could you share screenshot highlighting the issue so I can help?
The desktop has the picture (I have put a yellow tick on it). The mobile does not. both are the homepage of the website (URL = https://www.niallleavy.com/).
- Edited
Hi mdebuitlear
On small screen like mobile, it will not show 3 items per row like desktop, could you tell me how it should be?
And could you share the admin account also?
Hi,
The problem on the iphone is the bottom picture "view my Artstore" not appearing which is a seperate module from the instagram feed. What is the best secure way to share the admin login?
Regards,
Ciaran.
I have given the admin information in the suitable place.
The issue is that this picture appears on most devices but NOT on phone in portrait mode. This is displayed by module "view artstore zentools"
saguaros Well yes :-) That image does not appear on my iphone and several other mobile devices in portrait mode. I have cleared my cache like this: https://www.groovypost.com/howto/clear-the-safari-cache-on-your-iphone/
Look :-)
Hi mdebuitlear
As I can see that module is assigned to another page: https://www.niallleavy.com/index.php/template-features-2 and you can see it's showing properly on mobile.
It means that one of modules on homepage caused the issue. Could you temporarily disable one by one module on homepage to find out which one caused this?
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HI,
Yes I already did that and it is the instagram feed (my first comment above)...
Hi mdebuitlear
It seems that the module 'Order Prints' in 'grid9' position causes the issue, let me check and will get back to you.
Hi,
Any update? Customer is getting upset.
Regards,
Ciaranmdebuitlear I've forwarded this to our developer, will keep you posted.
Any update?
customer is very upset...
saguaros
mdebuitlear It's weird issue, pls give us more time.
6 days later
saguaros We really need some kind of answer please?
mdebuitlear I will ping our dev again and will get back to you pretty soon.
15 days later
Any update on this issue please ?
mdebuitlear I will put this one in high priority tomorrow. Will keep you posted.