Remote Storage AmazonS3 & JomSocial

geoffr

Our remote AWS S3 storage for JomSocial photos once worked, but has not been working now for sometime. We are running JomSocial 4.6.2. How can I troubleshoot the connection? Our images are now going to local folders instead, and I don't know why. Any tips?

Thanks,
Geoff

Ninja

geoffr
Hi
Please check your Cron job setup is running on site. Also i suggest you to use latest version as the version you are using is pretty old codes and its hard to assume and test it on latest tech specs including Joomla.
It can happened due to Bucket is full/path not correct or the site Cron job not working.

Do not forget to take a full backup of site before upgrade.

Ninja

Ninja Also have you added cron job on server? First images load on server and move AWS

Ninja Also i suggest you to use latest version as the version you are using is pretty old codes and its hard to assume and test it on latest tech specs including Joomla.
Do not forget to take a full backup of site before upgrade.

Can apply these suggestion first.

geoffr

Thanks pankaj. Yes, I've confirmed the cron is working, and the bucket has plenty of space. I tried with a new bucket too.

My JomSocial admin "Troubleshooting" area shows that every file has been changed, whereas, in reality I don't believe any files have changed at all (but uncertain). I am concerned about the upgrade breaking something.

Thanks,
Geoff

Ninja

geoffr
Hi
Kindly edit fields in first post and submit a temp super user login http://prntscr.com/1rl9tr4

geoffr

Ninja

Sure, can do. May I first confirm this is a private support page?

Ninja

geoffr
Hi
Yes Edit fields option is only for staff usage.

geoffr

Thanks Jankaj, I've updated those fields with a login. Regards, Geoff

Ninja

geoffr
Hi
Kindly check the login is not working it stay on same login page after entering the info http://prntscr.com/1ro4ubw
Also have you added cron job on server? First images load on server and move AWS

geoffr

Hi Pankaj, this problem just developed a few days ago, and I don't know why. I think you'll find you are actually logged in successfully. Try going directly to the/administrator/ url manually if necessary after you login.

Geoff

geoffr

Ninja

Yes cron is in place and confirmed by Siteground support staff to be working properly.
I'm not yet in a position to update the site. Hoping we might be able get the AWS S3 sorage working prior to update?

Thanks
Geoff

Ninja

geoffr I'm not yet in a position to update the site. Hoping we might be able get the AWS S3

As a part of support it must be latest version as older version is very old and now After that many fixes,changes added.
It is just taking time to fix issue on very old version that even not ready for new Joomla 3.9.28 series as well..
Let me know if your issue not resolve after updates. as this recommend to use latest version always.

geoffr

Good to know they load locally first, then move over to S3. Here is the cron we have set:
curl -s https://fellowship.ucg.org.au/index.php?option=com_community&task=cron >/dev/null 2>&1

*/5 * * * *

Does that look correct to you?

Thanks,
Geoff

geoffr

Sure I understand. I was hoping for something simple. OK thanks,
Geoff