Latest JA Candidate template unavailable for download?

patvandenbosche

I tried to update the template using the JAEM, and got the following error message:

Response from JoomlArt Updater Service: Your account does not have enough permission to take this action! Please contact "JoomlArt Updater Service" for more information or use another account.

Then I tried to update the template using the Joomla updating system, and got this error message:

Failed to extract file: download.php_element_ja_candidate_version_2.0.1_type_template_coreVersion_j31

Then I downloaded the template directly from your site (there is no way to confirm the template is either for Joomla 3.x, or 4.x - but there is a distinction in the quickstart packages), and used the Upload Package feature in Joomla to install the new template. and that worked.

Just an FYI. Could any of this be caused by the fact I'm working with an IP address rather than a domain name?

Ninja

patvandenbosche
Hi
Can you check the site again as i can not see the JA Campaign template on this.
Only JA Candidate is installed and it is using latest version : http://prntscr.com/1swg6y9
JA Campaign is not ready for Joomla 4 at the moment as well.

patvandenbosche

You're right, it's JA Candidate... I may have filed the ticket in the wrong place, but it was all happening in JA Candidate on the site.

The JAEM gave me a problem, and then trying to download and install the latest template gave me a problem. Then trying to download the file from Joomlart for the template for Joomla 4 didn't work. There was a quickstart package for Joomla 4.x but I didn't want the package. I just wanted the template.

My question was, could all the difficulty I was having be caused by the fact I'm operating with an IP address?

Ninja

patvandenbosche but it was all happening in JA Candidate on the site.

As i checked the Candidate template already showing the latest version and no such issue found, In future if you get the issue you can let us know as current site does not have such updates problem. We do not ban any IP relate issue by default.