We are sorry, JA Page Builder server is under update.: Page 4

We are sorry, JA Page Builder server is under update.

dave-ursini

Manit
...ticket sent! I hope to get you answer soon.

Manit

Hi dave-ursini ,
Replied your ticket. Please install the package to have new version of both component and plugins.

Regards.

dave-ursini

Thank you @Manit, it works now, I've thought it was enough to update the component... instead you need to install the whole package again.

Thank you for your work.
Let me ask one thing just to be clear and sure: there will be no way to get back the Builder database and make it works even for the pages created before this issue?

Thank you

gailjomsocial

Manit HI - A step in the right direction.... but
The preview opens in a very small window at the bottom of the screen with no way to change size, which is a little frustrating

gabriel-castelan

Manit Hello.

I have just tried the new version. I Installed it as easy as usual. When I started to edit an pre 08/10 page I found a simple (so really simple) html editor. While it does not solve the main issue I think that this is a very good turn around and finally a good tool. Let me explain my self.

A direct editing of the database should always be avoided as much as possible. With this feature, we can edit the code without messing up with the database.
There is no mistake in finding up which page is being edited at any moment.
The code is clearly organized. So you can easily find whatever you are trying to edit.

I'd like a full size preview (right now it is so tiny!) and a flexible editor's size. But It's not a great issue (for the moment).

Thank you for releasing this update.

PS. Please, just back up everything as often as possible.

gailjomsocial

Manit Hi - Are you still trying to find a solution to easily allow pages to be recovered and the database updated or is the HTML editor the best you can do for pages before 8th Oct. In lots of cases we update pages by cloning then modifying blocks in page builder. Doing this in HTML editor will be far less productive.

Is it possible that you have an older backup of the JA Builder database and can create a tool that allows records to be cloned into the new database?

saguaros

Hi gailjomsocial

The new update with HTML editor helps you to update simple content , style for old pages quickly. If you need to customize that page, we can support you to achieve that.

Creating new page is working normally now.

dave-ursini

The HTML editor doesn't show all the blocks...as I wrote in my ticket but nobody answered.

So we don't have a solution working well right now...

I ask for rebuilding websites and I got this answer: "We have limited human resource, if you want to edit old page, please list that page specific, it's hard to re-create all old pages for now".....and, in my opinion, these words are different from "you can share the pages that you want to re-create and we're happy to support you." (as you can read above in this page).

So Joomlart it's time to get serious and clear about the issue you caused:

do we have to rebuild the websites ourselves? or are you goin to help?
Are you still tryin to find a solution to edit old blocks or not?

I appreciate your work, but just be clear in what you write here.

Thank you.

saguaros

Hi dave-ursini

I replied in that ticket, we're happy to help to re-create pages for you. The new update with HTML editor will help you to edit content if you need to edit it urgently. We have many requests to re-create pages and it can't be done soon so as I mentioned in the ticket. If you're working on any pages now, you can list that page in the ticket so we can re-create for you.

I hope this makes senses.

dave-ursini

Hi saguaros
the question is simple as you can read in the prev message:

Are you still trying to find a solution to edit old blocks or not?

saguaros

HI dave-ursini

As we explained in details in the first post, the database is accidentally deleted, it's not possible to fix it now. We updated the tool so you can edit content via HTML editor so it can be easier than working directly in the database.

The only way to have edit screen (for old pages) like editing new created pages is re-creating these old pages. We're happy to support you to do this task, however, we received huge number of requests now so if you have any page need to be edited urgently now, pls list them in your own ticket / post so we can re-create for you.

Hope you understand.

Regards

gailjomsocial

saguaros So does this really mean you are not going to release a new version or a separate tool that will allow users to open an old page and for your software to recreate the database - that is ideally what is required...

gailjomsocial

saguaros Would appreciate a response to my post 6 days ago: "So does this really mean you are not going to release a new version or a separate tool that will allow users to open an old page and for your software to recreate the database - that is ideally what is required..."

gailjomsocial

Does T4 Page Builder work in the same way as JA Builder or is everything that is needed to edit a page held on the client site?

saguaros

gailjomsocial Yes, T4 Builder is different, everything is stored on client site.

davidc90

Frankly this is a joke, you've lied to us repeatedly in the past about the continuity of the JABuilder tool, essentially abandoning it to the junk heap in favour of T4, yet still take our money at a premium price for broken tech, then you break the servers and NEVER HAD BACKUPS?

I pay you for this software remember?? I PAY for the privilege of you lying to me, selling me shoddy products and providing inadequate support.

I'm seriously considering seeking legal advice, I built a good chunk of my business on the supposed reliability and simplicity of your tool, I pay a premium to have access to the pro features, I pay a premium on top of that as I have to pay the exchange rate, which is absurdly high. and I'm left with a heap of junk that will break my clients sites if they're not updated, that gives me HTML to edit when I do update, something I bought this tool to avoid having to mess with, that still leaves me with the choice of completely rebuilding my clients websites at my own expense, (THOUSANDS of dollars of lost man hours on my end) with no compensation, a vague promise of a rebuild "at some time" which may not even work properly or to just give up and tell my clients the sites they pay me to build are dead, and expect them to foot the cost of a rewrite.

Not. Good. Enough.
You created this problem, you are responsible for the damage you have created and you need to fix the issue properly, I'm grateful you're working to rebuild the pages but this whole can't be bothered attitude I keep seeing when it comes to this product and the lack of a proper solution is infuriating.
I don't want to rely on you to fix my clients sites, give me a proper tool to extract the block data so I can redeploy the pages myself, that way if I miss something I can fix it, even if you aren't around to help.

I'm sorry this has become a rant but this is just the latest disappointing development in a long line of frustrations with your services.

saguaros

davidc90 We're sorry again for this issue, the data in the server was lost so there is no way to bring back the edit interface for old pages in backend, we're trying to find proper solution but it's impossible. The frontend of these old pages are still working and creating new pages also works fine. We update the HTML editor so you can edit the content for now. But to have the edit interface for these old pages like before, re-creating pages is required. And we're happy to support you to rebuild.

We already received your request and the team are working on it, there will be update tomorrow and I will update the topic you sent.

dave-ursini we're receiving so many request at this moment so if you have any page needed urgently, pls submit so we can rebuild it for you.

dave-ursini

Many days are passed and we don't see any updates about this issue.
We've started rebuilding our client's websites ourselves without your help because "you have limited human resources".
We are losing time, money and clients.

I totally agree with @davidc90: it seems a joke, a bad joke.

I think this issue will cause me (and perhaps other people) to abandon this tool and its subscription as soon as I repair all the websites I've developed.

dave-ursini

...Ehi Guys in this topic, are you considering other tools? Which one?
I'm testing Joomshaper product.. anyone using it?

Thanks for answers,
Have a nice day,

Dave

gailjomsocial

Hi saguaros
At least we now know that recovering old pages means a rewrite and no new tools to fix the problem will be forthcoming. Your offer to recreate is OK, but I guess you'll be inundated.
Is JA Builder in reality superceded by T4 Builder and using that tool therefore more future proof?

primechoiceaustralia

saguaros

I just simply disappointed. I hired someone who do it because we need all pages to be done to Friday. I looking for compensation because it was your fault.

I need 40+ pages to be done you did 5 so far but without the forms data. So basically you did the look fine, but without functions. I feel sour taste. Plus the menus for different languages were off.

The HTML editor (your golden tool) doesn't show up regardless the updates.

I had a question in my mind if the pages working fine, JUST the edit not possible, why it is hard to extract the data? All information still somewhere right?

saguaros

Hi gailjomsocial

T4 Builder is different from JA Builder, which is implemented with different approach, different technique. At this moment, we are still developing T4 Builder: tool, blocks/elements, bundle layouts, ...

And we still keep update JA Builder new versions of Joomla also.

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