Blank Contact Email Form

elanto751

Good morning,
the contact form sends the emails but without content.
they arrive to the administrator and in copy to the customer but they are completely without any data.
How can I solve?
Thanks
Joomla 4.0.3

saguaros

Hi elanto751

Could you make a test by setting Cassiopeia - Default template as default template on your site and try to send the contact form again to see how it goes?

elanto751

Hello saguaros,

I tried to set Cassiopea as the default template but the behavior is always the same.

saguaros

Hi elanto751

If it even doesn't work with Cassiopea, then the issue doesn't come from JA Space template. There maybe something with Joomla on your site. Did you upgrade from old Joomla version or this is a fresh installation?

If you have a backup of previous working version, pls try to restore it and update again.

elanto751

Hi saguaros,
I tried your suggestion but it still doesn't work.
I installed the quick start site for joomla 4.

saguaros

Hi elanto751

Do you mean that you install Quickstart package of JA Space template?

elanto751

Yes,
saguaros

saguaros

elanto751 It looks like that when you select to send a copy of email, it has issue.

Could you test by not selecting to send a copy of the form?

elanto751

saguaros
I tried not to select "send a copy" but the mail always arrives without the fields filled in the form

saguaros

elanto751 Could I make a test by using my email in the form of your site?

elanto751

saguaros Yes, go ahead and do all the tests you need.

saguaros

elanto751 I tried to change to my email in Global Configuration but no luck, could you grant permissions for provided account? or change the permission for configuration.php file on your site to 644 so it can be editable.

elanto751

Hi saguaros,
I don't understand what you mean, you already have all permissions and the configuration.php file is already 644

saguaros

elanto751

In Global Configuration >> Server tab >> Mail >> I tried to change to my email but it doesn't save:

elanto751

Hi saguaros,
Try now it should work, the "Priority log" field was not filled in

saguaros

elanto751 Let me check and will get back to you.

saguaros

It due to the Mail template in Joomla 4. You have to configure the mail template for contact first:

There was no tag inserted in mail template on your site so that there was no content sent in the email.

Kindly check.

saguaros

P/s: I used my email to test on your site, pls help to replace to your own email.

elanto751

Hi @saguaros,
problem solved, now everything works correctly!
I never could have done it without your help, Thanks!

saguaros

elanto751 You're welcome!