Please recreate all pages

tracy8343

Good Morning,

Since all of our pages were created before the database deleted, we will need all of our website pages recreating.
We currently cannot edit anything on our website.

Thank you.

saguaros

Hi tracy8343

We released a new version of JA Builder in which you can edit content of pages in HTML editor:

Check out this blog for full details: https://www.joomlart.com/blog/news-updates/ja-page-builder-updated-with-html-editor

Download: https://www.joomlart.com/member/downloads/joomlart/ja-joomla-page-builder/ja-joomla-builder

tracy8343

Hi saguaros,

I have tried installing this on our joomla site and i keep getting a error and it will not allow me to upload it.

Any idea what could be causing this?

saguaros

Hi tracy8343

I installed it for you by installing via folder, kindly check.

tracy8343

Morning saguaros

Thank you for installing this but sadly I will not be able to edit the website using this code editor.

If possible id prefer to have the old editor back so I can see what I am editing. It was a lot easier to use.

Kind regards,

saguaros

Morning tracy8343

In order to have old editor, you will have to re-create page. Due to many requests received to re-create pages, it's hard to re-create all pages for now.

If you have pages need to be edited urgently, please list them here so we can re-create for you.

tracy8343

Hi saguaros

Thank you for your prompt reply.

This is the list of pages we would need urgently re-creating so the content can be edited and changed.

For parents (home page)
Parents, What we do, Early explorers
Parents, What we do
Parents, What we do, Little explorers
Parents, What we do, about us, Meet the Team Professionals (home) Professionals, Charity Info, Our donors Professionals, About us, Meet the Team Professionals, About us, Meet the Team, Anne Parker Professionals (early & mini explorers) Professionals (Training for early Years staff) Professionals, Training, Home learning environment Professionals Training, Partnership with Parents Professionals, Training, Little Explorers

Thank you for looking into this for me.

saguaros

tracy8343 I shared with the team already, pls give us more time.

tracy8343

Hi saguaros

Thank you for your help, that is great.

tracy8343

Good Morning saguaros,

I was wondering if you had any progress updates for us? I appreciate you taking the time to look into this for us.

Thank you

saguaros

Hi tracy8343

We're receiving so many requests these days so it would take time, I will update here when having news.

Regards

tracy8343

Dear saguaros

Of course you're receiving lots of requests - Joomlart's mistake deleted all JA Builder back up pages, effectively wiping out not only ours, but probably thousands of other websites for edit overnight!

I would like to raise an official complaint about your response in rectifying this so far. It's been nearly a month and we have waited patiently, sending a list of only the pages which need update now, as you asked, rather than expect you to fix all pages at once.

But with no time-line given in your last message below, we are losing our patience and this is becoming more and more a problem.

We are a very small charity and rely on our website to be able to communicate with our families. We have new groups and a new project about to launch which need to be added as soon as possible, by editing the pages.

Please therefore pass this complaint to your manager, so it can be rectified as soon as possible.

saguaros

Hi tracy8343

We updated the sites based on sites submitted, as I can see the team are working on your site now, I will keep you posted.

Regards

saguaros

Updated:

We re-created 7 pages on your site with prefix JUB

You can assign them to associated menu items on your site.

Regards

hai-nv

I have rebuilt 7 pages for you
- Home page
- What we do (Early explorers , Little explorers )
- About us (learning environment, Meet the Team)
- Charity Info (Our Trustees, Our donors)

tracy8343

Unfortunately I didn't receive notification of the changes you made last week, so have only just seen this.

You have got confused with what our Home page is so have only corrected 2 pages I needed correcting and NOT THE MOST URGENT ONES.

The home page is the most urgent https://www.foundationyearstrust.org.uk/for-parents

The following are then in urgency order, as they all need updating and are giving incorrect information to our families and schools:

https://www.foundationyearstrust.org.uk/index.php/what-we-do/early-explorers-parents
https://www.foundationyearstrust.org.uk/index.php/what-we-do/little-explorers-parents
https://www.foundationyearstrust.org.uk/what-we-do-1
https://www.foundationyearstrust.org.uk/what-we-do-1/about-us-1/meet-the-team
https://www.foundationyearstrust.org.uk/what-we-do
https://www.foundationyearstrust.org.uk/what-we-do/training-for-early-years-staff/little-explorers-training
https://www.foundationyearstrust.org.uk/what-we-do/training-for-early-years-staff/partnerships-with-parents
https://www.foundationyearstrust.org.uk/what-we-do/training-for-early-years-staff/home-learning-environment

Can you please arrange this ASAP, as it's been NEARLY TWO MONTHS NOW.

To make sure I do not miss your messages, please email me when a change has been made ttaylor@foundationyearstrust.org.uk

I'll wait to hear from you ASAP.

Tracy

saguaros

Hi Tracy,

The team will update these pages for you, will keep you posted.

tracy8343

It's been 6 days since my last URGENT message to you and I'm getting more and more frustrated.

This is becoming more and more of a problem the longer it goes on and for a small charity as ours, is having a massive negative impact on our ability to reach our families.

If you haven't corrected your error on all the priority pages I sent you, can you at least tell me which ones have been sorted from the list above please, so I can update our website ASAP?

In my message 18 days ago I raised an official complaint - I have heard nothing in response to this so please escalate this to your manager. I've had enough.

Tracy

saguaros

Hi Tracy,

The team are working on it, I will let you know when having news.

tracy8343

Over two months after YOUR MISTAKE meant we have been unable to update our website, please do not wait until all pages are sorted - tackle the most urgent at the top of the list and let me know when at least some of these have been done so I can at least make some progress on these.

I'm still waiting for a response on my official complaint?

saguaros

Hi tracy8343

The team are working on it, there will be update next week (maybe Monday), we put your request in high priority.