JoomlArt JA Amazon S3 for Joomla 25 & 3.x Ver: 2.5.9afroclassic

cartyf

Once I upload my images / files from the selected local folder to the Amazon S3 Servers, the plugin should updates the location path of uploaded files by by clicking the "Update S3 file list" button, unfourtunately once this button is clicked the system goes into a continues loop of trying to update the S3 file list and never actually updates any file list.

I am using the following platform:
1) Joomla Ver: 3.9.8
2) Simple Image Gallery Pro Ver: 3.9.1
3) JA Amazon S3 For Joomla 2.5 & 3.x Ver: 3.7.0

Kindest regards,
Ferds

ja-developer

cartyf Hi Ferds,

JA Amazon S3 is our paid extension however we do not find an active paid membership associated with your account.
In case you purchased our membership to access extensions using a different account then kindly login to that paid account to request support.

cartyf

Hi Nic,
Thanks for your speedy reply.

I am actually logged into my Joomlart account, replying to your email I did purchase the above component, as per recciept shown below.

Kindest Regards,
Ferdinand

You've sent a payment of $55.00 USD to J.O.O.M Solutions Co., Ltd (sales@joomsolutions.com)

It may take a few moments for this transaction to appear in your account.

Transaction ID
6KA74976Y7079361F

Transaction date
11 Oct 2021 12:29:05 BST

Seller
J.O.O.M Solutions Co., Ltd
sales@joomsolutions.com

Instructions to seller
You haven't entered any instructions.

Invoice ID
2XGJ8

Description Unit price Qty Amount
JA Extensions $55.00 USD 1 $55.00 USD
Subtotal $55.00 USD
Total $55.00 USD
Payment $55.00 USD
Charge will appear on your credit card statement as "PAYPAL *JOOMSOLUTIO"
Payment sent to sales@joomsolutions.com
Funding sources used (total)
Mastercard/Eurocard x-3782 $55.00 USD
Issues with this transaction?

You have 180 days from the date of the transaction to open a dispute in the Resolution Centre.

ja-developer

cartyf Hi Ferdinand,
We offer support as part of the standard membership package that you purchased so you do not need to pay extra to receive support on this forum.

I've looked up your invoice ID and your purchase of JA Extensions membership is actually linked to a different account " fcarty". If possible kindly re-submit your question after you login to this account "fcarty" & please provide us with your site admin login so we can check out the issue directly.

cartyf

Hi Nic,
Just looking back and realised I did NOT purchase the offered support as shown below.

AddonsBuy Now To Get 20% OFF
Premium Ticket Support - $39.00
Get faster, dedicated and weekend support with Premium HelpDesk

Please advised how one can add this support to my current Forum account?

Many thanks,
Ferdinand