Serious problem with updating filter

deftosxromata

I can't understand why the items added today to j2store simply don't show in megafilter (with keyword or category filter - they don't show at all anywhere in megafilter) although they exist in j2store catalog, j2store carousel etc
What is wrong?
I can't update the megafilter: I change prices OR titles OR add new items in j2store AND THE megafilter doesn't get updated.
This is a SERIOUS bug because customers will see wrong prices and complain about the discrepancies, we will also probably lose sales due to this.
Is it difficult to respond please?

The only way to cope with this is 1. to every single time re-index the megafilter (really incovenient) and 2. clear the browser cache (but I can't ask the customer to clear HIS/HER browser!!!!!!!!!!)

saguaros

Hi deftosxromata

Kindly share the login info of your site: URL + admin account and tell me the filter you're working on + the products that don't show up, I will check for you.

deftosxromata

I updated fields for access to back-end.
Kindly please perform all necessary.

saguaros

deftosxromata

As I can see that the title + price of products are showing on filter page of your site: https://mime222.deftos.gr/%CF%86%CE%AF%CE%BB%CF%84%CF%81%CE%B1-%CE%B1%CE%BD%CE%B1%CE%B6%CE%AE%CF%84%CE%B7%CF%83%CE%B7%CF%82#sort=position&sortdir=desc

Could you tell me which product that you can't update info so I can check?

deftosxromata

This one for example
https://mime222.deftos.gr/%CF%8C%CE%BB%CE%B1-%CF%84%CE%B1-%CE%B5%CE%AF%CE%B4%CE%B7/%CF%87%CF%81%CF%8E%CE%BC%CE%B1%CF%84%CE%B1-%CE%B2%CE%B5%CF%81%CE%BD%CE%AF%CE%BA%CE%B9%CE%B1/%CE%B2%CE%B5%CF%81%CE%BD%CE%B9%CE%BA%CE%BF%CF%87%CF%81%CF%8E%CE%BC%CE%B1%CF%84%CE%B1/gardena-%CF%84%CE%B1%CF%87%CF%85%CF%83%CF%85%CE%BD%CE%B4%CE%B5%CF%83%CE%BC%CE%BF%CF%83-1-2-5-8

Also you can publish extra products in j2store catalog view and try yourself. The site is a copy so you can try as much as you want. Just please solve the bug issue.

saguaros

deftosxromata This one for example
https://mime222.deftos.gr/%CF%8C%CE%BB%CE%B1-%CF%84%CE%B1-%CE%B5%CE%AF%CE%B4%CE%B7/%CF%87%CF%81%CF%8E%CE%BC%CE%B1%CF%84%CE%B1-%CE%B2%CE%B5%CF%81%CE%BD%CE%AF%CE%BA%CE%B9%CE%B1/%CE%B2%CE%B5%CF%81%CE%BD%CE%B9%CE%BA%CE%BF%CF%87%CF%81%CF%8E%CE%BC%CE%B1%CF%84%CE%B1/gardena-%CF%84%CE%B1%CF%87%CF%85%CF%83%CF%85%CE%BD%CE%B4%CE%B5%CF%83%CE%BC%CE%BF%CF%83-1-2-5-8

This is product page of J2Store, not relate to JA Megafilter.

When you click to open a product page, it will redirect to product details page on your site and the layout / view of this page will inherit from layout of Joomla template you're using.

Kindly check again.

deftosxromata

Any news please?

deftosxromata

Please advise accordingly.

deftosxromata

Yes but this specific product doesn't show in results of megafilter.
It should because it is published.

saguaros

deftosxromata I'm not familiar with the native language on your site, could you use the filter on the left side and choose the category this product belongs to? and tell me the category name so I can check.

deftosxromata

I will make a video.
Regards

saguaros

deftosxromata Let me know when it's ready.

deftosxromata

So here is the problem in question.
It is a really serious bug and customers complain all the time.
Video link:
https://drive.google.com/file/d/17g9lknq281m7h0hOlSS9MOqzVAGKa0uo/view?usp=drivesdk

https://www.deftos.gr/%CE%B7%CE%BB-%CE%B5%CF%81%CE%B3%CE%B1%CE%BB%CE%B5%CE%AF%CE%B1#sort=position&sortdir=desc

https://www.deftos.gr/%CF%8C%CE%BB%CE%B1-%CF%84%CE%B1-%CE%B5%CE%AF%CE%B4%CE%B7/%CE%B7%CE%BB%CE%B5%CE%BA%CF%84%CF%81%CE%B9%CE%BA%CE%AC-%CE%B5%CF%81%CE%B3%CE%B1%CE%BB%CE%B5%CE%AF%CE%B1/%CE%BA%CE%BF%CE%BB%CE%BB%CE%B7%CF%84%CE%AE%CF%81%CE%B9%CE%B1/krausmann-%CE%BA%CE%BF%CE%BB%CE%BB%CE%B7%CF%84%CE%B7%CF%81%CE%B9-%CF%83%CF%84%CF%85%CE%BB%CE%BF-%CE%B7%CE%BB%CE%B5%CE%BA%CF%84%CF%81%CE%B9%CE%BA%CE%BF-80w-1540

saguaros

deftosxromata

Thanks for the video! But when I check above filter page, the price is: €9,30 already and it's the same with the price when clicking to open item detailed page.

I recommend you to use cron job for filter: https://www.joomlart.com/documentation/joomla-component/ja-megafilter#cron-jobs so that the filter will be indexed automatically within a selected time so all info of filter can be updated automatically.

deftosxromata

I added the extra category in cron job, I ran the cron job, I indexed the category mega filter BUT still the browser shows the old price.
THIS IS A NIGHTMARE

Here is a new video showing the issue:
https://drive.google.com/file/d/18O9fwFIiWlnrUkAuId0BCKYm6qCPRcKi/view

The only option left is to remove the price from the megafilter which of course is a tragic option

saguaros

deftosxromata

It must due to your browser's cache, as i mentioned above, I checked at my end and both filter page + detailed product page show the same price of €9,30

Pls try to clear your browser's cache and see what happens.

deftosxromata

No response? Come on sirs, this is an issue that makes megafilter "impotent"

deftosxromata

Excuse Mr saguaros for the tone of the response but your reply is at least RIDICULOUS.
Let me explain:
The eshop is made for the customers. It doesn't matter if the admin clears or not HIS browser, it is the customer that needs to clear the browser cache.
How on earth I may force or even kindly ask a repeat customer (where his/her browser remembers the old prices) to clear the cache?????????/
How ?????
Should I have a popup message saying "Our infamous magafilter by JA is needs that you my beloved customer/eshop visitor to clear your cache because we changed some prices since your last visit. Thank you for your patience!"
This is what you propose??????
INSANE and RIDICULOS
LUDICROUS
Enough said

saguaros

deftosxromata

Could you check with other PC and see how it goes? Because when I open your site, I see the same price like what I mentioned above.

deftosxromata

Unacceptable answer
Either you do it on purpose OR you didn't care to understand what I wrote in previous post

saguaros

deftosxromata

I got your point but the issue is that your server already caches the info so that it may happen:

I also forwarded to our developer for further update to avoid cache from our extension but again, when there is cache on your server, you need to clear it first to see the new changes.

If you have access to your server or contact your hosting provider for help to not cache the JSON file.

I hope this makes senses.