New user error: Page 2 - Support Central

New user error

haonas

I added my panels credentials on the ftp info row.
Regards

saguaros

haonas Let me pass to our developer and get back to you soon.

haonas

Thank you, i'll wait for your feedback

saguaros

haonas I just tried again to create a new user in backend of your site but no error appears now:

Could you check again?

haonas

I just checked and the issue remains for me

saguaros

haonas I'm using Chrome browser and make another test but it works perfectly:

haonas

Well it seems that I'm in a dead end here. I can send you a video of my issue will this make any change? Also since the error of the db mentions the ip is there a chance that this error hits my greek ip because it's probably longer than yours? Try to replicate it with a vpn if you can.

saguaros

Hi haonas

I used VPN with Greek IP but it still worked normally:

Could you try with another browser / another PC and see how it goes?

haonas

I recently changed hosting server and i installed again a fresh copy of Blockk this time without any demo content and i still have the same issue when creating a new user.
Here you can see a video with the issue https://streamable.com/e8e8k5
I hope this video will convince you for the existence of this error and take action on fixing it.
Regards

saguaros

haonas Could you share the site's info of new hosting server? I will check.

haonas

I already did. The site info are pointing on the new server

saguaros

haonas Let me check and will get back to you.

rlaudien

I am having the same problem with the "JA_Coach" (quickstart) template.
After creating a user, I also get this error message: "Save failed with the following error: Data too long for column 'ip' at row 1".

The user is created anyway, but when I try to login in the frontend, I get to the profile page.

I guess the error is somehow related to: "You do not have a token yet. Please save your user profile to generate a token. Come back to this page to view and manage your token." .. this seems to be the problem, when the user creation is not really working. Same message in the frontend, when trying to save with the acceptance of the "website privacy policy".

saguaros

rlaudien Did you install quickstart version for Joomla 4 or Joomla 3?

rlaudien

saguaros

quickstart version for Joomla 4

saguaros

rlaudien

It's weird as I just downloaded quickstart package for J4 from here: https://www.joomlart.com/member/downloads/joomlart/joomla-templates/ja-coach

And install in my local but I can create new user without issue:

rlaudien

I think I found the problem. The error was produced by the component AcyMailing or probably one of its Plugins. After deinstalling it, everything seems to work fine.

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