Hi
There are several issues with the "Video" system in JA Good template:
1. the "JA template play button" stays on the videos added by iframe in video articles, after clicking it (so I have disabled it in custom css)
2. because I have disabled the display of "JA template play button" (in css) the Youtube videos don't load correctly in the articles
3. on the "Video" section, where all videos are displayed, the ones which are added by iframe don't load in the top frame, where they are supposed to be displayed (Youtube videos are displayed correctly) - issue reported here: https://www.joomlart.com/forums/d/39289-video-not-loaded-correctly
4. it doesn't matter if most of the videos are added by iframe or Youtube because sometimes I want to use other thumbnail than the default displayed in video so it is not ok if the option for video thumbnail is not working correctly.
So you have to fix the issue with the template play button on videos added by iframe (so it is hidden after clicking it) and the issue with display of videos added by iframe on the Video section.
It would be great if your tech support would check these issues instead of looking for shortcuts!
Before they reply with some other solution how to "avoid" the issues, it would be good if they check issues with videos added by iframe. It is certainly not good for JA reputation if the templates are not working correctly. After all they are not free and I had to buy this template.