Site coming up with a blank white page.

blal1ja

Hello, at about 9:30 PM Sunday night I updated the website with a video from YouTube. Refreshed the page and it went to a blank white page. I called my hosting company HostGator for Technical Support. They said to contact the template company, because they didn't have much information on how to work with Joomla. Now, this happened about two months ago and I had to reinstall the whole website they said it got corrupted somehow. Also I noticed when I reinstalled the updated JA focus template It uploads with the little spinning wheels and stuff. Which was interfering also with some third party modules. Is the spinning wheel now part of the update on JA focus. and other templates?
Thank you.
Haywood

Ninja

blal1ja
Hi
Kindly edit fields in first post an submit a temp super user login for staff. I will check it and help you to fix the issue.

Ninja

blal1ja
Hi
The site blank with default Joomla template there would be 3rd party extension making this issue.
Do you remember the video extension you used for uploads
It need to disable all 3rd party extensions first > check frontend if work.
Then publish extension one by one and check frontend.
The site has many extension installed.

blal1ja

Ninja

I edited the fields
thank you,
HG

Ninja

blal1ja
Hi
Kindly check the submitted user login is not super user permission.
It required a super user login for debug the issue and see the error.
The issue does not seem from the template side as i set Protostar to default Joomla template and it remain same.

blal1ja

Ninja
I set user login to super user permission
Thanks
-HG

blal1ja

Ninja

Hello and thank you for your help. I used a YouTube video in the joomlart video module.
Also I did as you ask and disabled all my third party extensions, even a couple of Joomlart extensions and the page still comes up blank. Like I said in my first post. This site started coming up with a spinning wheel loading type of thing. That seemed to be slowing it down loading in and I did not install it.
Thank you,
-HG

Ninja

blal1ja
Hi
I checked your site and all extensions are enabled

Also ask the hosting provider to increase max_execution_time value to 300 at the moment it is zero.
+ downgrade the PHP version if it works.

blal1ja

Ninja

I want to thank you for all your help. I had the host company do what you asked me to do. As well as shut off all the third party extensions, but it still did not come back up. The host company has a backup from the 11th of February and I asked them to reinstalled it. Hopefully the site will come back up. Also there was some things that I was going to reach out to Joomla art support about. If you don't mind if it comes back up, I will ask you.
Thank you,
-HG

Ninja

blal1ja
Hi
Kindly make sure the steps you do like upgrade PHP version, Joomla.
Always use latest version of extension and templates.
Do check your extension ready for Joomla version and PHP when u upgrade them.

blal1ja

Hello Ninja. All my websites either have white homepages or have been hacked except for three. Listed below are the websites. My question is, do you think change in which you told me to have the hosting company change. May have affected the home pages on the websites?
Throughthelenshamc.com x
Throughthelenshamc.org W NO
Ourblackfacts.com W NO
Twistedandtangled.com x
Mpjinewsstore.com W
Mpjinews.com W
Shootingthetrialofthecentury.com
TheHGstory.com

Ninja

blal1ja
Hi
As the site not working with default Joomla templates as well it is not clear the cause.
Increase the PHP version limits only suggestion if is due to resource limits.
Here is post can help you to check this problem https://www.joomlashack.com/blog/joomla/white-screen-of-death/

You can ask the hosting provider to give you error details as if page failed there would be entry in error log server .