Can't edit ja builder anymore: Page 2

Can't edit ja builder anymore

yfb01

@saguaros
Hi,
do you have any expected timing ? By when should we expect the system to be back online? (we need to plan our activities).

mbalanev

Hi,

The same problem. Our clients are very upset! Can you inform about the timing when it will be fixed.

ja-developer

norwegian69 mediabw westerki yfb01 claudekinarian thorsig mbalanev agxhdf netvectorman genejimenez wurzer thebountifulboard xentryx skydiver1
Hi guys,
We're really sorry for the inconvenience. We can help you however we need more info, please open your individual tickets at our Helpdesk and provide us with:

Your site URL

Super admin account

List of pages that have the editing issue

Our team will check for all of your requests urgently.

agxhdf

same here since yesterday.
how long will it take?

netvectorman

Same problem 🙁

genejimenez

Am only getting text editor for JA Builder page editor. Please help.

wurzer

If I want to edit my websites, then I cannot log in, my login is rejected even though I paid for premium access until mid-April.
What can I do?

thebountifulboard

saguaros

Is there any update to the server update status? It appears that we're still stuck not being able to edit the pages...

Thank you for your help.

xentryx

Same problem, I can't work on Page Builder and my new account will expired soon, should I pay for something that is no working?

I bought the T4 and is the same, also, I can't do something basics as "Copy Page"

I really love your services of Joomlart but I am losing a lot of time.

mbalanev

Joomlart.

It is almost a week JA Builder is not functional. We are loosing time and trust in your services. It is happening the second time in 6 months.

GIVE US INFO and DETAILS!

skydiver1

I have the very same issue and even more JA builder claims my subscription needs to be renewed which is nonsense.
I'd expect at least daily updates on this issue.

saguaros

Hi,

We finished the server update, you should be able to access JA Builder now, please help to clear browser's cache and check again.

We're sorry for this inconvenience.

Regards

thebountifulboard

saguaros

Still it's not working. Please check your side. This is just like what we experienced before with the corrupted server. Please advise on timing.

Thanks,

yfb01

Hello,
I just tried to edit one page and I get an empty content section (only banner and header). So I didn't published the page I open not to change the info stored at your place (I hope it is not the same issue with your database as in last year).
I put details in the premium ticket I opened in parallel. This is just to also warn other users not you try to edit pages so far (or to try on a test website as I did and not a production website) until further confirmation.

westerki

Same problem here. Content section is empty when trying to edit a page.

mbalanev

Hello,

I have the same problems. I got to LIVE EDIT - I see the editor. I can login. But the page is blank. What we do wrong?

Please do something!

claudekinarian

I get the content of my pages, but it‘s an old version, recent changes have disappeared, though the website still shows the newest version. Seems like the editor has been recovered with an old backup.

thebountifulboard

claudekinarian

That's an interesting observation. I see that some of my newer pages are blank (almost like JA Builder servers had an old backup that they restored from).

I have an old page that comes up with content - not sure if it's old or up-to-date.

I've also got a page that opens in some sort of text edit only mode (see attached)

Very odd...

francus641

For those of you who are familiar with html and css and who have used the PB only for speed reasons, I recommend that you take a different path. For each page exists in the database the corresponding html. And always for each page there is a css file that you can identify with the browser debug. If you copy that css in custom.css and the content of the page taken from the database in an article you will not see any difference in aesthetics or loading. In my case I had three PB "templates" and therefore three css files to copy in custom.css. I was worried about the slowness that might ensue. Actually doing tests with the core web vitals I have better results in this way than the pages with page builder. Also because in this way I was able to eliminate PB and upgrade to J4. If you want to make a better job with an editor you can clean custom.css deleting the doubled code.
When I discovered that what I have in the pages depends on the servers of another entity I had no doubts, I am happy with the choice made. To those who are able to edit in html then I recommend this way.
Only the animations don't work, but adding the AOS library you can get the same results and better, indeed there are more options. In one morning I rebuilt a site where there were 24 pages made with PB including animations, it's a pretty fast procedure.

kikeestrada

https://auroracomunicacion.com/clientes/casaaboy
ja-developer
[removed private info]
im only able to create a front page

Manit

Hi guys,

We are sorry you all about the issues, our server upgrade had issues with backup system and some services got interrupted, that unfortunately includes the JA Page Builder server.
You can now edit your pages, in case you got issue, kindly submit a support ticket and provide us your site info, our team will work on that as the most priority issue.
I am sorry about the inconvenience and thank you a lots for your patience and your kind understanding.

Regards.

xentryx

Manit is back but in my case is not saving in all my web sites. I see my account is expired, I lose money, time, hope... Please, someone informed me that is working. I read up that clean cache browsing and another thing, I tried also in a new computer and is not still working. Totally disappointed.

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