shopping cart

campoboy

Hi i have had some customers complaining that they cannot select a shipping method.
This is because they do not see that they first have to fill in step 1 account details and directly go to shipping methods that say: ( Selecteer alstublieft een verzendmethode
Onze excuses, geen verzendmethode komt overeen met de kenmerken van uw bestelling. Neem alstublieft contact met ons op.)
So asking for a shipping method and give a fail message and ask to get in to contact.

Is it possible when opening the shopping cart the shipping details is allready open to make it easier for the client to fill in these details first?

saguaros

Hi campoboy

As you can see in our demo site, the shipment method is showing already on cart page:

not sure how you want it should be?

campoboy

saguaros
Thanks for your reply!
On my site it opens like this :

So customers are complaining that they cannot select a shipping method.
They do not always understand that they have to fill in the top ( step 1) the billing details and after the customer fills in the billing / shipping details they can select the shipping method.

How do i get it like the demo site ?

saguaros

campoboy

I'm not familiar with the native language on your site so not sure what it's , could you share the super admin account of your site?

campoboy

Sorry bit late.

saguaros

campoboy It seems that you set to show the payment method for Netherlands only so it doesn't show in cart page. When I set to ALL, it shows there:

campoboy

wow amazing that you found that.
Thanks a lot !

saguaros

campoboy You're welcome!