JA Quick Contact (2.7.1) is not sending email - ja_resume template.: Page 2

JA Quick Contact (2.7.1) is not sending email - ja_resume template.

johndutch

Then what is the problem? Why does the module not send mail? I would like a solution so that I can start using the website.

saguaros

johndutch

I just sent a test form and it's working normally. Could you check again?

johndutch

saguaros

I don't know how you ran the test. I assume you have completed the form with the option ‘send me a copy’. I see in Sendgrid that an email has indeed been sent to you, but none to our info mailbox. So it doesn't work as it should work.
Have you adjusted any settings for your test? When I do the test I don't get a status message that the mail has been sent as I see it in your screenshot. And no email is sent at all, not even a copy like in your test.
I tested on a Windows 11 PC under Chrome, Edge and Firefox. All without result.
It also doesn't work on my Android phone with Edge.
I also have another business laptop (Windows 10 with Edge) that uses Zscaler Internet Security. The moment I press the submit button, my site is blocked because the form is not considered secure.
So please fix this bug.

saguaros

johndutch I put my email in the recipient field of JA Quick contact module settings only, could you try to put your email there and try again?

It's weird that I received the email correctly but you don't.

johndutch

saguaros
I had already tried this already. Also with your e-mail address. I just did it again with my gmail address and again with your e-mail address. No email were sent at all.

saguaros

johndutch I think something wrong with the mail function on your server side.

Could I make a test on your site by changing the mail mailer in Global configuration and see how it goes?

johndutch

saguaros

I found the bug. The problem is that the form uses the email address of the person filling out the form. The send from address is therefore the e-mail address from the form instead of the e-mail address of the website.
Because the user's e-mail address is not authorized to send in Sendgrid, nothing is sent. The moment I authorize the address in Sendgrid, the sending works. You have probably also validated your e-mail address in Sendgrid in the past, so that’s why it works for you.

The send from address must at all times be the e-mail address registered in the website. This can never be another address because it will then be seen as SPAM because of Dkim, SPF and DMarc.

In addition, the subject of the mail is also used as the sender's name, which is incorrect.

Can you provide me with a fix for this bug?

saguaros

johndutch In addition, the subject of the mail is also used as the sender's name, which is incorrect.

It's weird! as you can see in my above post which has screenshot of successful email, it takes the correct title as subject, not the email. Did you add the title in the sent form?

johndutch

saguaros

Your screenshot does not show the senders e-mail address, only a display name which is equal to the subject. You will have to look at the mail header to see the From address. I use Mxtoolbox.com for this. Here is a screenshot of my test on May 1, of which you also received a copy.

And yes I have entered the subject in the form. And the subject is also correct in the mail but is also used as the display name of the sender. See screenshot.

saguaros

johndutch

Could you test with a default Joomla contact form and see how it goes?

johndutch

saguaros

Please read my first post of April 4!

The default Joomla form with the default template works without any problems! You can test it yourself see menu item: TEST.
Sending a test in the Global Configuration also works without any problems!

See the mail header differences between sending via JA Quick Contact form (left) and standard Joomla form (right):

When are you going to believe me that there is a bug in your product?

saguaros

johndutch Let me check with our team on this and get back to you.

a-paul1

johndutch
I am facing the same problem!!! Even though other components are able to send mail using php sendmail these guys are not willing to accept that they have a bug in their code.

johndutch

saguaros

It's been 17 days since I heard from you. What is the status?

saguaros

johndutch I'm sorry for this lateness, I will check with our dev team again.

saguaros

We will release the new version soon as it requires some more testing. If you need urgently, pls use this updated package (backup your site first)

mod-jaquickcontact.zip

408kB

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