Could you share the ftp account? I will save time 🙂
As I mentioned, it's better for debugging.
I included the instructions and files needed to access the FTP in the link in the Fields above. Thanks.
Hi.. were you able to solve this issue
Chi-K You accidentally removed your site URL, could you share again?
I wonder if my last reply managed to reach you properly, kindly share your site's URL again so I can check 🙂
Added
Thanks for the info, the 3rd party extension: YT Shortcodes plugin caused the issue, I temporarily disabled this plugin so all buttons in template can work properly now.
Kindly check.
Is there a more permanent solution please?
or can you suggest another shortcode thats compatible.
Chi-K You can try to search for a suitable plugin in JED
Could you recommend one as you are most familiar with your own templates
Chi-K To be honest, I've not used this kind of plugin before 🙂