I've shared our IP in the Fields of your first post, pls whitelist this IP and kindly check the login info again.

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    Hi

    It seems relate to the database collation your site is using now - which doesn't work well with special characters like your language.

    Could you change the database collation of your site to 'utf8mb4_unicode_ci' and re-create this module again and see how it goes?

    If you're not familiar with the database, you can ask your hosting provider for help to change this.

    And remember to backup your site first.

    Regards

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      mdCYF Could you give it a try first?

      Switch the database collation + re-create this module and see how it goes.

          4 days later
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          Could you grant the permissions of super admin for the provided account?

          and share the access to PHPMyadmin, we will check directly for you.

          Hi,
          I'm afraid I can't, just tell me what you need to check and I'll take a picture.

          Thank you so much for your help.

          I think something wrong with the database collation only as it works well at my end.

          Or share the super admin account so we can help to check.

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            mdCYF

            Make sure that after you change the database collation, you need to create a new module again.

            I need to access to check directly for you as it works fine at my end. It will save time for both of us 🙂

                saguaros I did make a new module again but the problem is still there.
                I can't provide you super admin access, please, tell me what you need to check and I'll show you.
                Thank you so much.

                  As I mentioned, we did tested at our end and the module works fine with the suggested database collation, something goes wrong on your site specific so we need a closer look to check for you. It's hard to predict the issue and suggest you without seeing it.

                  maybe the issue is located in the function that breaks the word of the header, it has something to do with the text limit, for I can see special characters in the modules.
                  Can you take a look at this?

                  Our developer checked that and unfortunately we could not replicate the same issue at our end.

                  15 days later

                  Hi,
                  I found the problem; the following function is causing the issue with special characters:
                  if(strlen($text) > $limit_value){
                  $text = substr($text, 0, $limit_value) . $at_end;
                  }
                  (lines 39 and 40)
                  in the file mod_news_pro_gk4/gk_classes/gk.utils.php
                  So I have replaced that code with the code of the previous version:
                  if(JString::strlen($text) > $limit_value){
                  $text = JString::substr($text, 0, $limit_value) . $at_end;
                  }
                  and it has fixed the problem.

                  Can you take a look at this?

                  Thank you so much for your help and patience.

                  I will forward to our team for further checking.

                  13 days later

                  Hi,
                  did you take a look at this?

                  Thanks.

                  Best regards

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