Problem with accents 3.4.3 version: Page 2

Problem with accents 3.4.3 version

mdCYF

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saguaros

It seems relate to the database collation your site is using now - which doesn't work well with special characters like your language.

Could you change the database collation of your site to 'utf8mb4_unicode_ci' and re-create this module again and see how it goes?

If you're not familiar with the database, you can ask your hosting provider for help to change this.

And remember to backup your site first.

Regards

mdCYF

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saguaros

mdCYF Could you give it a try first?

Switch the database collation + re-create this module and see how it goes.

mdCYF

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saguaros

Could you grant the permissions of super admin for the provided account?

and share the access to PHPMyadmin, we will check directly for you.

mdCYF

Hi,
I'm afraid I can't, just tell me what you need to check and I'll take a picture.

Thank you so much for your help.

saguaros

I think something wrong with the database collation only as it works well at my end.

Or share the super admin account so we can help to check.

mdCYF

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mdCYF

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saguaros

mdCYF

Make sure that after you change the database collation, you need to create a new module again.

I need to access to check directly for you as it works fine at my end. It will save time for both of us 🙂

mdCYF

saguaros I did make a new module again but the problem is still there.
I can't provide you super admin access, please, tell me what you need to check and I'll show you.
Thank you so much.

saguaros

As I mentioned, we did tested at our end and the module works fine with the suggested database collation, something goes wrong on your site specific so we need a closer look to check for you. It's hard to predict the issue and suggest you without seeing it.

mdCYF

maybe the issue is located in the function that breaks the word of the header, it has something to do with the text limit, for I can see special characters in the modules.
Can you take a look at this?

saguaros

Our developer checked that and unfortunately we could not replicate the same issue at our end.

mdCYF

Hi,
I found the problem; the following function is causing the issue with special characters:
if(strlen($text) > $limit_value){
$text = substr($text, 0, $limit_value) . $at_end;
}
(lines 39 and 40)
in the file mod_news_pro_gk4/gk_classes/gk.utils.php
So I have replaced that code with the code of the previous version:
if(JString::strlen($text) > $limit_value){
$text = JString::substr($text, 0, $limit_value) . $at_end;
}
and it has fixed the problem.

Can you take a look at this?

Thank you so much for your help and patience.

mdCYF

have you tried replacing JString class with StringHelper? I've just read that JString is deprecated.
https://api.joomla.org/cms-3/classes/Joomla.String.StringHelper.html

saguaros

I will forward to our team for further checking.

mdCYF

Hi,
did you take a look at this?

Thanks.

Best regards

saguaros

I passed to the team, I will update here when having news.

mdCYF

saguaros Did the team take a look at this problem? Thank you.

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