mdCYF

Make sure that after you change the database collation, you need to create a new module again.

I need to access to check directly for you as it works fine at my end. It will save time for both of us 🙂

      saguaros I did make a new module again but the problem is still there.
      I can't provide you super admin access, please, tell me what you need to check and I'll show you.
      Thank you so much.

        As I mentioned, we did tested at our end and the module works fine with the suggested database collation, something goes wrong on your site specific so we need a closer look to check for you. It's hard to predict the issue and suggest you without seeing it.

        maybe the issue is located in the function that breaks the word of the header, it has something to do with the text limit, for I can see special characters in the modules.
        Can you take a look at this?

        Our developer checked that and unfortunately we could not replicate the same issue at our end.

        15 days later

        Hi,
        I found the problem; the following function is causing the issue with special characters:
        if(strlen($text) > $limit_value){
        $text = substr($text, 0, $limit_value) . $at_end;
        }
        (lines 39 and 40)
        in the file mod_news_pro_gk4/gk_classes/gk.utils.php
        So I have replaced that code with the code of the previous version:
        if(JString::strlen($text) > $limit_value){
        $text = JString::substr($text, 0, $limit_value) . $at_end;
        }
        and it has fixed the problem.

        Can you take a look at this?

        Thank you so much for your help and patience.

        I will forward to our team for further checking.

        13 days later

        Hi,
        did you take a look at this?

        Thanks.

        Best regards

        Hi

        I passed to the team, I will update here when having news.

          19 days later
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            design18 Pls submit a new topic and share the login info of your site so we can help.

              a month later

              Hi

              To be honest, we're working on upgrading our enterprise extensions, once it's done we will update the free extension. I will update here when having news.

              Regards

              6 months later

              Hi,
              will you consider updating this extension soon?
              It's been long since I reported this problem.

              thank you so much.

                mdCYF Hi,
                News Pro GK5 latest version is 2.1.5, it was updated 2 months ago. You can give it a try.

                    2 months later

                    mdCYF Hello,
                    It's unlikely that the GK4 version will be updated further unless it's for bug fix.
                    We highly recommend switching to the new GK5 version instead.

                      Hi,
                      How can I switch all the GK4 modules to the new GK5 version?
                      Do I have to create them again? is there any way to do it automatically?

                      Thank you so much.

                      Best regards

                      I'm afraid that you will have to create them and configure again.

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