Dragos01 Hi Dragos,
We are sorry to hear about your experience with support. Our team will take note of your criticism to improve our service further.
We always try our best to answer users at the earliest, however depends on the complexity of the technical issues and the different working timezones, it might take us longer to reply to certain issues.
Currently you have an open topic at https://www.joomlart.com/forums/d/42470-social-icons-not-clickable-in-sub-template-ja-ego/2 which we are following up right now.
In case we missed to answer a specific topic of yours recently, please let us know and we will check it.
Thank you for your understanding.