Hi,
as the topic says, I recently migrated the site from the old template to t4blank.
Since I did this operation, the Cookiebot warning no longer works correctly: it is no longer possible to manually disable the various tracking options.
If, on the other hand, I reuse the old template, everything works fine.
What could be the problem?
thank you
Hi newassistentsrl
Kindly provide your website admin account and ftp account by replying this thread and make it private so the info is secured.
For such issues, we need to debug if there is a conflict between the template and the extension and would need to check the settings here and there.
Best regards.
Hi,
I'm sorry but I cannot provide you those FTP and/or Admin credentials because I do not know them.
By the way, by change display model of cookiebot, it works properly.
Probably there is a kind of conflict between template/framework and "elemental model" of cookiebot that impedes to uncheck tracking options.
What can I check to solve the problem?
Thanks
Hi
To be honest, we've not used that cookiebot before so not sure how it works. You can try to test with default Joomla template - Protostar if you're using Joomla 3 or Cassiopeia if you're using Joomla 4 - and see how it goes.
If it works with default Joomla template, then there is something wrong with our template and we need a closer look to check the issue, share us the admin login info so we can help you out.
Hi,
as I wrote in the first post, when I assigned all the site pages to the previous template the cookie banner worked properly.
I'm sorry again but I cannot provide you admin credentials.
Waiting for your answer.
newassistentsrl It's hard for us to predict the issue and suggest you the solution without seeing it closely. Kindly share the login info so we can check.
