UPDATE:
I've installed T4 Framework and T4blank template on a new Joomla instance and everything works properly.

Could you put your site online so I can check the issue directly?

The site for which I found the problem (by installing T4 addons) is already online and I sent you a copy of it by making a backup with Akeeba.
Anyway, what I can do is the following:

  • I can install (on the live site) T4 addons (framework, template etc.)
  • I can try to provide you a restricted access only for T4 Page Builder so that you can do your trials

I surely cannot provide admin credentials.

Is that enough for you?

It's working at my end when I updated above file.

Could you put your site online so I can check directly?

The site is already on line.
If you an access to check, is a restricted access to T4 component enough?

    newassistentsrl You can share the admin account so I can help you out.

    P/s: add info in your reply and set it as Private reply so only Moderators can see.

      9 days later

      Sorry for the late answer.
      Tomorrow I will provide you ad admin account restricted to elements which are related to T4 PB.

        Could you grant super admin + ftp account of your site so I can help? If you grant access to T4 Builder only, I can see the issue like you only, how can I help?

          saguaros
          If I could, I would have already done this.
          There are some components in the backend in which are present mail addresses and other informations that have to be not shared.
          Onestly, it always sound strange to me to need super admin + ftp credentials to analyze that kind of problem.

          The last attempt I can do is to provide a superuser account which don't display the components (and the data) I referr to.
          I will update as soon as possible.

              3 months later

              Hi,

              and sorry for my late answer. The situation has changed a lot.
              While uninstalling addons that I no longer use, I fortuitously noticed that after uninstalling some of them, T4 PB started working properly.
              For safety, I carried out this procedure both on the public site and on a local version of the site and in both cases it seems that a newsletter component was in conflict. I repeated the operation of disabling and enabling the component several times, and every time I enabled it T4 PB didn't work. Indeed, disabling this component all t4 PB started to work properly.
              I then updated the component to the latest version and T4 PB continues to work.

              It seems all so strange......... but at this time T4 PB works properly.

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