T4 PB - cant edit page - Support Central

T4 PB - cant edit page

rkonik

Hello
I have a problem, I can't edit pages.
for example, I click on the text to be edited and I cannot select the selected word. I cannot mark a sentence.
In the console I get the following error. WWW_URL stands for the actual address of the page.

13:28:28.638 Uncaught TypeError: l.getSelected is not a function refreshLayers https://WWW_URL/media/t4pagebuilder/builder/vendors/grapesjs/dist/grapes.min.js?v=1669984055465:2 targetUpdated https://WWW_URL/media/t4pagebuilder/builder/vendors/grapesjs/dist/grapes.min.js?v=1669984055465:2 setTimeout handler*targetUpdated https://WWW_URL/media/t4pagebuilder/builder/vendors/grapesjs/dist/grapes.min.js?v=1669984055465:2 te https://WWW_URL/media/t4pagebuilder/builder/vendors/grapesjs/dist/grapes.min.js?v=1669984055465:2 r https://WWW_URL/media/t4pagebuilder/builder/vendors/grapesjs/dist/grapes.min.js?v=1669984055465:2 o https://WWW_URL/media/t4pagebuilder/builder/vendors/grapesjs/dist/grapes.min.js?v=1669984055465:2 m https://WWW_URL/media/t4pagebuilder/builder/vendors/grapesjs/dist/grapes.min.js?v=1669984055465:2 v https://WWW_URL/media/t4pagebuilder/builder/vendors/grapesjs/dist/grapes.min.js?v=1669984055465:2 grapes.min.js:2:361590

saguaros

HI rkonik

Could you share the URL + super admin account of your and tell me the page you're working on?

I will take a look.

rkonik

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saguaros

rkonik Could you try to disable 3rd party extension on your site and see how it goes?

rkonik

The site is running on a production server and customers are registering daily.
I can't disable these extensions, the only thing I can do is make a full backup and put the site on the development server or send the archive to you.

saguaros

rkonik That way will be better, kindly share the login info of that dev site so I can debug.

rkonik

Clearly the problem is with your extensions. I removed the t4 framework and the site suddenly started loading faster. Additionally, your Guru Pro solution messed up the site and it's been a problem ever since.
What's worse, the forum doesn't work on Firefox. I thought you were a really good company and I wanted to transfer all customers to your solutions but there is no point.
You can't even use another Builder because your extensions messed up so much.

saguaros

rkonik Could you please share us the details of each issue on your site so we can help you out?