Hi,

For some reason when I click on the Global Configuration icon on the Home Dashboard to make changes, I get an error screen. I've been using Joomla for 10+ years and I have never seen this. Can you please let me know why this is happening? I've attached a screenshot of what I am seeing.

Also there is a weird bottom menu showing at the bottom of the screen as shown in the bottom_menu_image.jpg image that is attached to this ticket too. I looked at all the options for menus for the website and this is not shown on there at all. Do you know why this is showing up?

Please let me know if you have any questions.

Thanks for the help!


    HI lacali21

    It shows when you enable Debug mode on your site, you can access 'configuration.php' file on your site and turn off this mode:

    public $debug = false;

      Thank you for the help! I made the change to the config file (not sure how that happened because I didn't set it to debug) and the bottom menu is gone but the message is still being shown when I click on Global Config. Any idea what's causing this?

      Thanks!

      Does anyone have an idea about what may be causing this? It's been happening since I installed the template, but now I need to problem solve a component and having the global config unavailable is making it hard to fix the issue.

      I'm wondering if the global config issues are coming from the database error messages that I am getting. There are 5 of them:
      Database version (4.0.6-2021-12-23) does not match manifest version (4.1.3.2022-04-08).
      Database update version (4.06) does not match Joomla CMS version (4.1.4).
      Table '**scheduler_tasks'does not exist. (From file 4.1.0-2021-11-20.sql.)
      Table '      redirect_links' should not have index 'idx_link_modified'. (From file 4.1.0-2022-01-24.sql.)
      Table '      ***_redirect_links' does not have index 'idx_link_modified'. (From file 4.1.0-2022-01-24.sql.)

      I don't understand the database version from 2021 as this website was not built back in 2021, I started the design in 2022. So could this have been corrupt files in the package I installed at the beginning?

      I can't use the update structure button as it makes the admin side of the site all messed up. As shown in the attached file.

      Thanks for the help in advance!! 🙂

      The error indicates the issue from the core file of Joomla, could you take a backup of your site and update latest version of Joomla?

      I just tested all of the details in Filezilla and they worked correctly.

      Here is the error message:

      Status:      	Resolving address of access920736539.webspace-data.io
Status:      	Connecting to 192.195.77.117:21...
Status:      	Connection established, waiting for welcome message...
Status:      	Insecure server, it does not support FTP over TLS.
Command:	USER u109215730
Response: 	331 Password required for u109215730
Command:	PASS ***************
Response: 	530 Login incorrect.
Error:        	Critical error: Could not connect to server
      16 days later
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      It seems to be Joomla issue when you update new version, I will take a look if I can help.

      15 days later
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      Hi

      The FTP seems not to point to correct folder of site 'prairieorchidmedia.com/Crickle_Creek/'

      Could you check again?

      a month later
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        lacali21 Hi

        I mean the ftp you sent above post, I can login with that ftp account but it's pointing to wrong folder, not folder of your current website. Kindly check again.

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              Hi, lacali21

              As I checked and debugged your backup site on my local server, the issue caused by joomla core. So first thing you backup your site then access Administrator > System > Update > Joomla, update to Joomla! 4.2.8. The issue will be resolved.
              You kindly check and response to us.

              Regards,

                a month later

                You guys are awesome!! I took a backup of the site and tried this out on a testing server and it worked perfectly!! THANK YOU SO MUCH!!

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