Error screen from Global Configuration

lacali21

Hi,

For some reason when I click on the Global Configuration icon on the Home Dashboard to make changes, I get an error screen. I've been using Joomla for 10+ years and I have never seen this. Can you please let me know why this is happening? I've attached a screenshot of what I am seeing.

Also there is a weird bottom menu showing at the bottom of the screen as shown in the bottom_menu_image.jpg image that is attached to this ticket too. I looked at all the options for menus for the website and this is not shown on there at all. Do you know why this is showing up?

Please let me know if you have any questions.

Thanks for the help!

saguaros

HI lacali21

It shows when you enable Debug mode on your site, you can access 'configuration.php' file on your site and turn off this mode:

public $debug = false;

lacali21

Thank you for the help! I made the change to the config file (not sure how that happened because I didn't set it to debug) and the bottom menu is gone but the message is still being shown when I click on Global Config. Any idea what's causing this?

Thanks!

lacali21

Does anyone have an idea about what may be causing this? It's been happening since I installed the template, but now I need to problem solve a component and having the global config unavailable is making it hard to fix the issue.

I'm wondering if the global config issues are coming from the database error messages that I am getting. There are 5 of them:
Database version (4.0.6-2021-12-23) does not match manifest version (4.1.3.2022-04-08).
Database update version (4.06) does not match Joomla CMS version (4.1.4).
Table '**scheduler_tasks'does not exist. (From file 4.1.0-2021-11-20.sql.)
Table 'redirect_links' should not have index 'idx_link_modified'. (From file 4.1.0-2022-01-24.sql.)
Table '***_redirect_links' does not have index 'idx_link_modified'. (From file 4.1.0-2022-01-24.sql.)

I don't understand the database version from 2021 as this website was not built back in 2021, I started the design in 2022. So could this have been corrupt files in the package I installed at the beginning?

I can't use the update structure button as it makes the admin side of the site all messed up. As shown in the attached file.

Thanks for the help in advance!! 🙂

saguaros

The error indicates the issue from the core file of Joomla, could you take a backup of your site and update latest version of Joomla?

lacali21

I tried that and it fricked up the administrator panel as shown in the last message. I backed it up and set it up in a testing environment so I didn't mess it up. You can see the result here - https://prairieorchidmedia.com/Crickle_Creek/administrator/

What else can I do?

Thanks!

saguaros

lacali21 Could you check the FTP account again? it doesn't work now.

lacali21

I just tested all of the details in Filezilla and they worked correctly.