Could you try to access with this ftp account? I tried with Filezilla client but no luck, here is the error message:
Status: Resolving address of ftp.skincaresaga.com
Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of ftp.skincaresaga.com
Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error: Could not connect to server