WordPress error Simplicity Theme: Page 2

WordPress error Simplicity Theme

brunoopac

Hi,
Sorry for FTP access, fixed, now works fine.
I uploaded theme sent. We can access to back panel, but Visual Builder doesn't work and we can't edit pages or posts. Simplicity options doesn't load

dominic

Hi brunoopac,
I hope this email finds you well. I wanted to follow up on the issue you reported regarding access to your FTP account. I have checked the Dashboard and unfortunately, I am still unable to access it.

I kindly request that you check your FTP account and confirm that the login information is up-to-date and accurate. This will allow me to effectively troubleshoot and resolve the issue.

After careful review and consideration, I have decided to back up your site and install it on our Localhost. This will allow me to thoroughly examine and identify the root cause of the issue and find the most effective solution.

Please be assured that your site will be in safe hands and all data will be securely backed up during the process.
I will keep you updated on the progress of the resolution and if there is anything you need to do, I will let you know.

Best regards

dominic

Hi dominic,
I am happy to inform you that the issue has been successfully resolved. The theme is now working fine in conjunction with the Visual Composer plugin.

Regarding the theme options, I have discovered that the conflict was caused by the WPML Multilingual CMS plugin. To resolve this, you can simply disable the plugin and the theme should function as intended.

I hope this resolution meets your satisfaction and if you have any further issues or concerns, please don't hesitate to reach out to me. I am always here to help and ensure a smooth experience with us.

Best regards

brunoopac

Hi,
I disabled WPML and I can edit pages. But there is a desing problem. Attached 2 pictures old version and new version
When I update theme version appears another design. I can't export original theme because with de old theme we can't acces to back panel.

I test again FTP credentials and I can access fine

Can we get the original design to import to the new version theme?

brunoopac

Pictures

dominic

Hi brunoopac,
I'm sorry, but I need more information to understand your question better. Could you please provide a clearer explanation or more context to help me better understand what you're asking? Thank you for your cooperation.

brunoopac

Any update?

brunoopac

Hi,

Old theme: we can't acces to back panel
New theme: the design change (picture attached).

brunoopac

We use child theme.
Is it posible export theme design to import the same configuration to the new version?

brunoopac

Any update?

brunoopac

Any solution?

dominic

Hi brunoopac,
I hope this message finds you well. I would like to extend my sincerest apologies for the delay in getting back to you. I understand the importance of timely responses and I am sorry for any inconvenience caused.

After thoroughly reviewing the theme, I regret to inform you that the option to import/export the settings is not supported by the current version of the theme. I understand that this feature may be important for your workflow and I am sorry for any frustration this may cause.

If there is anything else I can assist you with, please don't hesitate to reach out. I am always here to help.

brunoopac

Hi,
Since there is no solution, I request the refund.
Thanks

ja-developer

brunoopac Hi
We've followed up to your refund request in ticket #KUO-187964. Kindly check further there.

« Previous Page