Again problems with header + footer information, database and cache?

casals

I'm about to lose my mind with this JA Joomla Page Builder..

We have had to rebuild all the pages from backups, but now the header and footer information disappeared (!?).

Fortunately, we had some backups, but after restoring, these are only shown (updated) on a few pages, and all others show maybe some boostrap defaults (?).

How can we get the same header + footer information updated for all pages?

Also, it seems again, that when editing JA Joomla Page Builder, it retrieves old/wrong data from some cache.. How is this possible again??

In addition, it still seems that all changes are not updated to our database and version history.

saguaros

casals

Could you share the login credentials of your site (URL + super admin account) so I can check?

casals

saguaros

Why can it be so difficult to answer questions openly, instead of constantly asking "Could you share the login credentials of your site (URL + super admin account)". Unfortunately, we are not allowed to share super admin credentials with outsiders for security reasons.

In my opinion, these questions for example about header + footer problems, are so common that their answers or fixes should not be any secret information. If you would share information a little more openly, we as a community could help if necessary. We too have been your customers for 15 years, but this is getting more challenging all the time..

saguaros

casals I replied in another topic 🙂

casals

saguaros

Your answer was about the version history. How about this question;
How can we get the same header + footer information updated for all pages?
For some reason we have a problem that the header & footer info is not coming (updated) to all JA Joomla Page Builder's pages, and in some pages there is a some basic - maybe boostrap (?) css-defaults.

saguaros

casals Hi

If pages using JA Builder template, they will have the same footer + header blocks created via JA Builder.

casals

saguaros
Is not. We have at least two different ones (header + footer), or in some pages it doesn't load the right css and other data..

This also happens every time we try to update an old (before "the" October 2021 problem) page that is in our database. In this case, it does not load into the JA Joomla Page Builder editor from within the page, although it normally does the page just fine. We still haven't figured out how to get the "old" into in the editor either.

Is this problem from your "slug" record in _jabuilder_pages table..? Or why its not loadind in information from the databe to the editor..??

casals

And more questions about database "_jabuilder_pages" table;

Please correct us if we are wrong and give us the additional information.

There are 3 "types" of records;

"layout" are problaby the main information managed by _jabuilder_pages editor. (we have 2)
"page" are managed by _jabuilder_pages editor.
"998:com_users:login:" -types are information for a single pages that are managed by Joomla.

It seams the we can edit this information directly through the database and it all appears on the pages fine. But in the case of some pages (old?), we can't use the JA Joomla Page Builder editor because the data is not loaded from this database and table, but from some copy from you? Is there any shortcut for this to load from our database like page data normally?

This is by faar the biggest problem that we and others have had since the destruction of your databases in Oct 2021. That is, how can we load our own data from our own database _jabuilder_pages table into your editor as well?

- "content" is where all the page content information is saved, and also if there is a page-specific header & footer information.
- "data" is where all page-specific assets information is saved.
- "checked" (null/1) has come as part of the solution for restoring from revisions as in the video https://www.youtube.com/watch?v=BXfz_Lk6iuc
"slug" is your own identifier (ID) with which you identify the data retrieved from your servers?

In our case, it seems that in almost all record have in the "data" assets information, and in some cases also it's own (wrong) header & footer information. And we have managed to clean them out. But if we try to use the JA Joomla Page Builder editor, it loads something completely different information, or doesn't show any content information at all.

We assume that it is not necessary to have only one header & footer information. No other page needs them if the same layout is used, in which case it loads these one "default" settings?

EDIT: we just realized that those strange pages are loading a css file name according to that "slug" ID, which contains the wrong / old information. It seems that we can't delete this file, so do we have to repaire them all one by one, copying the correct data into each css file? But what happens when we try to use the editor on that pages..?

saguaros

casals I replied on this topic: https://www.joomlart.com/forums/d/44191-ja-joomla-page-buider-revisions-are-not-working