Problem Mobile Menu JA-rights template

tom_laan84

Hello,

I have an problem with the menu of this website: www.slv-limburg.nl.
We have 1 menu item that is an Menu Heading. When our visitors tab on the menu item (for example Wat doen we)
, and then on the arrow (for the sub menuitems) the menu is empty. The user must tab on the home button to see the full menu again.

Is there an way to fix this issue?

tom_laan84

Joomla version: 4.2.7
Template version: 1.1.0 January 14th, 2022
PHP Version 8.0.27

On other menu-items (withoud Menu Heading option) the same problem occurs, an empty menu on a mobile version of the website. You can reproduce this issue in FireForx F12 mobile version.

saguaros

tom_laan84 Hi

I could not replicate the same issue at my end, could you share the super admin account of your site so I can check?

tom_laan84

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saguaros

It's weird, I also tested with Firefox but the arrow for close/open dropdown works perfectly, could you clear your browser's cache and test again?

tom_laan84

Hello,

On my Mac Book Air:
I cleaned the cache ant try it again, same problem, but the problem occurs randomly. You klik on a title (not the arrow).
I my case I clicked on Carnaval (not the arrow) and then the arrow, the menu is empty.
The issue occurs in FireFox, F12 options (mobile) and iPhone 12/13 Pro Max iOS 14.6.

See print screen, the example.

On my iPhone 12, in Safari I got the same issue when I click on Wat we doen (again not the arrow)
See print screen 2.

saguaros

tom_laan84 When you switch to use that responsive mode in browser, you should refresh your site first and check again.

tom_laan84

Hi,
saguaros The same issue occurs on mobile devices, visitors wil not refres the menu / page. They expect that the menu is working without problems.

Can you please help to solve this issue?

Kind regards and thank you in dvance.

saguaros

tom_laan84 Hi

In which device that this issue occurs? I tested with iPhone but it worked fine: