Referring to the last post

carlucci

Referring to the following link:
https://www.joomlart.com/forums/d/44484-the-file-es-escom-jamegafilterini-does-not-work

I hope not!
Every time I post, I have to wait at least 24 hours.
Besides, the post is always at night and I live in Spain. Europe is missing out on Joomlart Support.
In the days of Pankaj and Pavit it was something else, we received posts a day, sometimes 2 or 3.
Sometimes I am the one who solves the problem. A support that lasts a long time I consider it a bad support.
I am considering not continuing with you once the contract expires.
Greetings

saguaros

carlucci Hi

We apologize for any inconvenience it may cause with our support. We've been receiving high support workload these days and due to the different timezones so it may take time to reply your topic. The support is available Monday to Friday 8.30 AM to 5.30 PM with reply time of max 24 hrs. If beyond 24 hrs you do not receive reply, you can escalate the issue for intervention with any of the following ways : bump the thread / submit a ticket or ping us on livechat.

We apologize once again for any inconvenience or frustration caused.

Regards