Record is missing client info

webcasebv · Apr 7, 2023

This message is visible to Moderators only

hidden content

saguaros · Apr 10, 2023

As I can see in Records that there are some recent registration which were successful, is there any specific info / steps that I can replicate the same issue?

webcasebv · Apr 11, 2023

This message is visible to Moderators only

hidden content

webcasebv · Apr 12, 2023

It looks like a bunch of Fields are missing in this record.

saguaros · Apr 13, 2023

webcasebv Let me check with our developer on this and get back to you.

webcasebv · Apr 24, 2023

saguaros Still nothing found?

saguaros · Apr 26, 2023

webcasebv Yes, let me test with site at our end and see how it goes.

manhta · Apr 26, 2023

webcasebv

Hello,
We were unable to reproduce the issue you reported. Please keep an eye on this problem, and if it occurs again, please inform us so that we can investigate further.

webcasebv · Apr 26, 2023

Ok, thank you. We will do so.

webcasebv · Nov 27, 2023

It has occured a couple of times again since.

And again last Saturday, booking with confirmation number GS-0477012.
Can you please check again?

saguaros · Nov 29, 2023

webcasebv Our team is looking into this issue, kindly wait.