All Verification emails are missing data like {SITENAME}

modernmagic

Why is the data from the verification email missing? This is an example:

Hello {NAME},

Thank you for registering at {SITENAME}. Your account is created and must be activated before you can use it.
To activate the account select the following link or copy-paste it in your browser:
{ACTIVATE}

After activation you may login to {SITEURL} using the following username and the password you entered during registration:

Username: {USERNAME}

saguaros

modernmagic Hi

Could you tell me which kind of email you're referring to? Which mail template did you edit?

modernmagic

I haven't edited any email template.

You can see in the example that it is the verification email for a new user.

Here is the admin email that has the same issue:

Hello administrator,

A new user '{NAME}', username '{USERNAME}', has registered at {SITEURL}.

modernmagic

We can't use this template until this is resolved.

saguaros

modernmagic Could I make a test on your site?

modernmagic

yes

saguaros

modernmagic It's weird that whenever I create a new account, it noticed that it can't initiate the mail function.

Could you clarify steps by steps so I can check?

modernmagic

I reset the Joomla Mail settings to use SMTP.

The test sent:

Test mail from Retail Display USA
From Retail Display USA on 2023-04-26 21:31
This is a test mail sent using "SMTP". Your email settings are correct!

Please try your test again.

saguaros

modernmagic I test with default template on your site but the same issue happens. I guess something wrong with your Joomla update.

Could you take a backup of your site and update latest version for Joomla and test again?

modernmagic

I have upgraded to the latest 4.3.0 and still have the same issue.

phinb

Hi @modernmagic

The error occurred because you were using Mail templates with the 'plaintext' format. I have switched it to HTML and verified that the email is functioning correctly. Please confirm if the issue has been resolved.

modernmagic

I see that the Mail Template settings are set to HTML.

But I just created a new account and still have the same issue:

Hello {NAME},

After activation you may login to {SITEURL} using the following username and the password you entered during registration:

Username: {USERNAME}

phinb

Hi @modernmagic

As we mentioned earlier, this error is not related to the template. The error stems from the new member registration of the Virtuemart component.

You can try registering through the Joomla register link https://new.retaildisplayusa.com/user-registration.

You can also find more information or help on the Virtuemart forum at https://forum.virtuemart.net.

Regards,

modernmagic

This is a bummer because I bought this quickstart template, but it is not working without me hiring a developer to fix the issues.

And I have to pay VM to get the latest version that was available before I bought the template.

I would assume that upon purchasing the template from you, all the extensions would be up to date and the whole installation would work perfectly without any fixing.

saguaros

modernmagic Hi

I regret to hear about your experience, but it's worth noting that Virtuemart is a third party extension. They used to provide free versions in the past, and like you, I was surprised to learn that a membership is now required to access the latest version 🙂

modernmagic

Regardless, when are you going to update the VM version that is installed with JA Autoshop? 1 month? 1 Year? How long are you going to include the buggy 4.0.12?

For example, I have resolved this ticket's email issue, by applying the fix, to VirtueMart, which is now part of VM 4.0.20.

saguaros

I've already reported to our dev team to update our template with the latest version of VM, it will be done soon 🙂