Problems with the menus after last update of T3 and / or Purity III

shazaam

saguaros
Apologies for the delay. I was looking in the wrong place for this response.
It's a little difficult to define which menu is the one that's correct. The easiest way to know is that the incorrect menu does not have a "Home" option in the first position. Another way to tell is if you go into the admin area and look to modify the main menu, that's the one that should be live. This version of the menu has an entry called "Photo Gallery" with 6 2nd-level menu entries below that. At the moment, none of those 6 are published.
When looking at the menu templates, the template that's been in use for several years is "purity_III - Expo Bermuda version", which was a straight copy of the original "purity_III" template. However, if you hit the preview option, the correct menu now shows up in the original template, not the Expo Bermuda version. The really weird action happens when you look at the original template preview and click on any of the menu options. When you do that, the selected page appears, but the menu has now switched and shows the wrong one.
Does that give you enough information to go on? If there's something specific you'd like to know, please just answer and I'll get you the answer.
As for the admin account I gave you, it's been corrected and is available for your use, as is the ftp account.

shazaam

What the hell did you to to my website?

I am getting the site restored... unless you can restore it first. You need to respond quickly.

saguaros

shazaam Hi

You can check the log, I've not logged into your site yet

shazaam

The site has been restored. Please look at our issue as soon as possible. I may need to delete all the access to this account and start over. I'd like to have you find and fix our menu problem before I have to delay you.

shazaam

Have you figured out what the problem is?

saguaros

shazaam What is the correct URL to access backend of your site?

I tried with yoursite/administrator but it threw error:

Error 500 - Internal Server Error
An error was encountered while processing your request. Typically this is a temporary condition. Please contact the web site owner for further assistance.

shazaam

OK. The issue was that the people who had attacked the website came back and attacked it again. The site was restored again and should now be ready to go.
In terms of the access I had given you, it's all still there although with new passwords. I am keeping the FTP password if and until you need it. In the meantime, the password to the Joomla admin site has not changed.
Hopefully, we can get your fix installed and the updated site backed up without another attack occurring.

shazaam

Hi. Just checking in. Is there any progress on this issue?

Bob

shazaam

Can you please tell me what the issue is, or who I should contact to report it?

saguaros

Hi Bob,

I checked backend of your site and see that the template style is set to show "Additional Pages" on your site and the frontend is showing correctly too:

I click some menu items on frontend and it works fine.

Could you clarify the issue in more details?

shazaam

The menu you see is not the correct menu. If you go into the menu admin section, you see a menu. That menu has been set just the way it should be. However, when you actually run the website, a totally different menu is used that's incorrect. It doesn't matter how much you modify the menu, that incorrect menu always shows up and always remains the same.

I did find a clue, however. If you go into the template and do a preview, the right menu appears and looks just like it's supposed to. If you click on any of the menu options, you go to the right page, but the menu is now incorrect.

Update: I just updated to the latest version of Joomla, 4.3.2. It installed correctly but the menu is still wrong. However, I see that I have two files overridden. They both seem related to the template. I don't know how they got overridden as I know I didn't do it. I also don't know how to check it out or how to fix what I find, which I also don't know about.

Perhaps that's where the trouble lies. What do you think?

saguaros

shazaam I'm still not sure which menu you want to show, could you share some screenshots? it'll be better to understand

shazaam

Never mind. I got some help elsewhere.