OLBM Hi Simon,
It seems that your JA Pro membership expired last year. As JA Alpha's latest update (2.0.5) was just recently released, you probably hasn't gotten it yet.
To benefit from the new update and regain access to our technical support, we kindly suggest renewing your membership. Then you can install the latest template update and our team can assist you further in case there's a problem.
You can apply this special code for your renewal to receive a discount: LATE_RENEW .