The floating icons to share the article does not work

delinea

What alternatives can we use, since the Addthis system does not work.
There are at least 4 pages that I have with 4 different JA templates and they don't work, we are desperate

dominic

Hi delinea,
Could you send me the admin account? I will help you install and configure our JA Social share extension.

delinea

dominic
Ok, I already added the information you requested.
In any case, all the sites I have with this social system are the same, in different Templates (JA-Blokk, JA-Focus, JA-Teline V) and in some of those templates, with more than one page.
And they all worked perfectly, and suddenly they disappeared.
What I see also happened in the online sample templates that they present in Joomlart
Thanks for the predisposition

dominic

Hi delinea,
I can not access your site. Could you check the site?
Also, you can download the plugin here:

ja-socialshare-plugin-100.zip

19kB

After installing the plugin, you can go to the Backend > Systems > Plugins and find the ja social share plugin to configure it. Let me know if you have any issues or questions.

delinea

I installed it but it doesn't work, I don't know what to change

delinea

For de administrator.
Please verify, the username and password are correct, suggested: respect the first capital letter of the pass and the asterisk at the end

dominic

Hi delinea,
I have checked and see that you are running on Joomla 3. The JA Social Share does not compatible with the j3. It works well on j4.

delinea

But all the pages I have made in Joomla 3 stopped working with the news sharing system. (I have 5 less)
That's wrong, they should still work, they can't force us to switch platforms.
In addition, aesthetically it looks bad in templates, since it has a space in the template that is now empty.

dominic

Hi delinea,
I sent and notified our technical team about the this issue. We will check for the j3.

delinea

Please, is there any news about it?

dominic

Hi delinea,
I have discussed this with our technical team. Currently, the plug-in does not support the joomla3. We will check and update it in the next version.
In this case, you can use another social share plugin supported by Joomla 3 here: https://extensions.joomla.org/instant-search/?jed_live%5Bquery%5D=social%20share
Hope this helps!