Website turned white after update to 2.0.3.

bascop

Hello,
yesterday I updated the template to 2.0.3.. After that my website has become invisible.
I already temporarily eliminated Custom.css code that might get in the way, and disabled various cache-cleaning plugins. But nothing changes. I see the source code. But I do not see why my site is just not getting displayed anymore.
Does anybody have an idea?
Joomla 4.3.3.
stark 2.0.3.

saguaros

Could you grant super admin permissions for provided account so I can check?

bascop

Hello Saguaros,

I changed it to super user. Thank you for having a look!

bascop

Thank you for having had a look. I think I will be rebuilding it from scratch. A new installation of the template (2.0.3) seems to be working so far. I just have to make my personal adjustments.

Thanks!

bascop

I was able to reproduce the problem and found a workaround.
After e fresh installation of version 2.0.3, in Navigation > OffCanvas > Module Style :
When I choose "T4Section" for module style, after saving, the whole site turns white.
Apparently this was checked, when it was updating.
It can be solved by choosing one of the other style-options.

saguaros

bascop Glad to hear that you sorted it out 🙂

niobee78

Hi all,
I think I encountered the same error on my webpage...
I have a website that I wasn't updating since feb 2023, it worked well.. today I decided to do an update, I don't know exactly from which version I was coming from. But after the update the website turned completely white.
I tried the solution suggested before, but it doesn't work.
I have made a full backup before updating, but perhaps there is a workaroud that doesn't need to reinstall everything again.

This are the updated versions I have now.
The website is here: https://fineramps.com/

saguaros

niobee78 You can share the super admin account of your site so I can take a look.

Remember to set your reply as private reply so only Moderators can see.

niobee78

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saguaros

niobee78 Hi

I tried to enable the Debug mode to detect the issue but your site has error.

Could you share the FTP account of your site?

niobee78

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saguaros

niobee78 I can't access with this FTP account (tried with IP as well)

niobee78

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saguaros

Could I take a backup of your site to debug in my local environment?

niobee78

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niobee78

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niobee78

@saguaros any news? Were you able to download the backup?

niobee78

@saguaros I have recovered my wesite's backup, couldn't let the site down so many days.. but I still would like to understand why this happened, If you are willing to do some debug let me know so that I can give you a backup version of my site.

niobee78

I confirm the problem. After recovering my backup I updated step by step various extensions and plugins.. my website worked well just until I updated the template to 2.0.3, using JA Extension Manager I rolled back to 2.0.2 and everything is fine again.
Don't know what causes this issue.. I suppose I will leave the template to this version..

saguaros

niobee78 Hi

The latest version of template is 2.1.0 version, could you update to this latest version and see how it goes? I can't replicate the same issue at my end.

niobee78

saguaros First I updated from 2.0.1 to 2.1.0 and got a white page.. then I tried tu update step by step, hoping this would solve the issue... so I went from 2.0.1 to 2.0.2 without problem, but then from 2.0.2 to 2.0.3 it went white...
Will try what you suggested this afternoon, now I'm at work! Thank you!