vincebodie
Hi
Kindly try to set cronjob interval to 5 minutes or more. And make sure the video exist at S3 storage for the zencoder.
zencoder needs the files on Amazon s3 so it can pick by zencoder to convert it.
If the files exist on S3 there could be some issue from the server configurations.

As you can see the error for zencoder failed showing in the screenshot. kindly check the file exist or not.
If still same issue we need login access for Amazon s3 and zencoder login detail to check the configurations.

Regards

      Ninja

      Thank you for the reply. I currently have this cron job set to run every 10 minutes:

      lynx -useragent=cpanel-cron -source "http://quinnguitar.com/index.php?option=com_community&task=cron" > /dev/null

      I just noticed that the URL for the bucket was incorrect. It seems that it got reset to the default after updating JS to 4.5.6:

      <bucket>.s3.amazonaws.com

      I reset it to 'quinnguitar.s3.amazonaws.com' and uploaded another video from the front end and I am waiting to see if it gets processed.

      Any idea why I am seeing this in the back end of JS despite the fact that I have changed php.ini to 1024M?:

      upload_max_filesize defined in php.ini 128 MB

        By the way, what is the correct format for the bucket URL? The documentation and associated YouTube video are so old that it shows the Joomla 2.5 back end (!), and there was no URL parameter at that time:

        The current version:

        Do I have the URL set correctly, or should it be like this?:

        s3-us-west-2.amazonaws.com/quinnguitar

        Ninja

        I am not seeing the files being uploaded to S3. I have sent you the logins for AWS and zencoder via email.

        Thanks,
        Vince

            vincebodie
            Hi
            I have not got any email for the login, can you check and add the details on edit fields option in the first post : https://cl.ly/3y3R0p24250G
            Also, did you check the Amzone S3 for the video file is present on it.
            The URL you need to add is : <bucket>.s3.amazonaws.com
            <bucket> is the name of the bucket.

            Regards

                Ninja
                Hi, please tell me what email address to use and I will resend them. It now appears that the cron job is not functioning properly, because when I trigger the cron job manually by entering the URL in a browser everything works as it should.

                Thanks,
                Vince

                    vincebodie
                    Hi
                    I tested the video uploads and its working on your site : http://prntscr.com/kb5ltr
                    For the cronjob please make sure you have added the Cron As mentioned Here
                    You can add the login information on edit details first post as well.
                    Here is my email : pankaj @ joomlart.com

                        Ninja
                        Thank you.

                        Did you run the cron manually for your test? If not then everything is working and there is no need to send you the login info.

                        By the way, the email address you gave me is the one I used previously. You may want to check your spam folder.

                        Thanks again,
                        Vince

                            vincebodie
                            Hi
                            Seems the email not received, for cron please make sure you have added it correctly on server, Also, ask the hosting provider that the cron is running on the interval you set.

                            Regards

                                Ninja
                                Hi,

                                I just resent the email.

                                Here is the cron syntax:

                                lynx -useragent=Lynx -source "https://quinnguitar.com/index.php?option=com_community&task=cron" > /dev/null

                                If I turn on email notifications for the cron in my web hosting panel, I get this via email:

                                Please let me know if you received my email.

                                Thanks,
                                Vince

                                    vincebodie
                                    Hi
                                    Kindly use this command :

                                    wget -O /dev/null "https://www.yoursite.com/index.php?option=com_community&task=cron" > /dev/null

                                    Hope it helps.

                                    Regards

                                        Ninja
                                        That seems better:

                                        I just uploaded the video "Reggae Rhythm Primer" that was a 70MB .mp4 file, and it worked great:

                                        So that is progress!
                                        Now the issue I am having is with larger files. I just tried uploading a 156MB .mp4 file, and it gets stuck after the green progress bar is done. The little indicator below "Say something about this video" just keeps going and never stops:

                                        The file was not uploaded to S3:

                                        Nor is it showing in zencoder:

                                        What now?
                                        Thanks

                                            vincebodie
                                            Hi
                                            Kindly increase set max_execution_time to 3000 , large file use more server resources for upload and it may be timeout before the file upload.
                                            Let me know if it helps.

                                            Regards

                                                Ninja
                                                Hi,
                                                I did that and I am still getting this:

                                                Here are some of the relevant php settings from the Joomla "System Information" tab if it helps:

                                                    vincebodie
                                                    Hi
                                                    It does not seem server moving the File to S3, I shared it to the development team to debug further, we will give you an update soon on it.

                                                    Regards

                                                      vincebodie
                                                      Hi
                                                      I tried multiple file uploads with different size ad the issue comes for large file only after 130MB + the server does not allow to upload the large files and gives 413 error. http://prntscr.com/kdnecv
                                                      Please ask the server provider to increase the limits, you can share the error as well.
                                                      [here](
                                                      https://www.cyberciti.biz/faq/linux-unix-bsd-nginx-413-request-entity-too-large/) is solution that may helped you on this change.

                                                      Regards

                                                          Ninja
                                                          Hi,
                                                          Thank you, I have contacted my hosts about increasing 'LimitRequestFieldSize' which seems to be the answer. I will get back to you with the results.
                                                          Thanks,
                                                          Vince

                                                            11 days later

                                                            Ninja
                                                            Hello again,

                                                            I was able to begin the process of increasing 'LimitRequestFieldSize' myself and then with InMotion's help they finished the process:

                                                            In order to complete the process to modify Apache values, you have to run the Apache configuration check, and then restart Apache. This is done as follows:

                                                            /scripts/rebuildhttpdconf

                                                            Then restarting the service. I've done this for you at this time, can you please test this? If there's no joy on the situation and you're still seeing issues with large file uploads, please provide us a way to replicate the issue if possible, or a URL to where we can view the upload form and do some testing. We'll be a bit limited since we don't have large files to upload for testing offhand, so if you can provide a dummy file for us to test with, that would be useful as well.

                                                            However, this did not fix the issue, so I wrote back to them and got this response:

                                                            I created a php.ini file which will allow the large upload size of the file you submitted. This said, the web-site is not able to process the upload as far as I can tell. I timed it attempting to upload ( using the pool system call ) from 21:56 until 22:09 on the servers time ( Sun Aug 12 22:10:24 EDT 2018 ).

                                                            As the maximum upload size is reflected; however, the operation never completes, you will need to reach out to your developer and/or the Joomla community. If you do not have a developer you may be able to find one on a site such as fiverr.com.

                                                            === proof of work ( /home/quinnguitar/public_html/php.ini ) ===
                                                            ; Support 2018-08-12T21:45:56-0400
                                                            session.save_path = /home/quinnguitar/tmp
                                                            upload_tmp_dir = /home/quinnguitar/tmp
                                                            display_errors = On
                                                            log_errors = On
                                                            error_log = error_log
                                                            max_execution_time = 3000
                                                            max_input_time = 3000
                                                            memory_limit = 2048m
                                                            upload_max_filesize = 1024M

                                                            post_max_size = 2048M

                                                            Any more ideas for me?
                                                            Thanks
                                                            Vince

                                                              More info from InMotion:

                                                              Thank you for reaching back out to us. I'm sorry to hear about you continuing upload error. I have attempted to replicate this and I do see the issue you are referring to. The issue with us troubleshooting this is that there are no errors that are being thrown that we can look into to see what may need to be adjusted server side, if that is the case, to assist with this. In addition, as this file can be uploaded via File Manager, PHP can support the upload of files of this size. With these being the case, we will need you to reach out to a Joomla developer to look into the issue further and for possible errors and suggestions of anything that may need tweaked server-side in order for this to work. Please let us know if you have any further questions; we are more than happy to help.

                                                              Hi
                                                              The limits are not from .ini files those limits already fine. its from the server.
                                                              I check the vide o upload for big files and still its same issue for large file.
                                                              It seems the server could not handle the large video upload.

                                                              Regards

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