Support Central

Ninja

I am not seeing the files being uploaded to S3. I have sent you the logins for AWS and zencoder via email.

Thanks,
Vince

Ninja
Hi, please tell me what email address to use and I will resend them. It now appears that the cron job is not functioning properly, because when I trigger the cron job manually by entering the URL in a browser everything works as it should.

Thanks,
Vince

Ninja
Thank you.

Did you run the cron manually for your test? If not then everything is working and there is no need to send you the login info.

By the way, the email address you gave me is the one I used previously. You may want to check your spam folder.

Thanks again,
Vince

Ninja
Hi,
Thank you, I have contacted my hosts about increasing 'LimitRequestFieldSize' which seems to be the answer. I will get back to you with the results.
Thanks,
Vince

Ninja
Hello again,

I was able to begin the process of increasing 'LimitRequestFieldSize' myself and then with InMotion's help they finished the process:

In order to complete the process to modify Apache values, you have to run the Apache configuration check, and then restart Apache. This is done as follows:

/scripts/rebuildhttpdconf

Then restarting the service. I've done this for you at this time, can you please test this? If there's no joy on the situation and you're still seeing issues with large file uploads, please provide us a way to replicate the issue if possible, or a URL to where we can view the upload form and do some testing. We'll be a bit limited since we don't have large files to upload for testing offhand, so if you can provide a dummy file for us to test with, that would be useful as well.

However, this did not fix the issue, so I wrote back to them and got this response:

I created a php.ini file which will allow the large upload size of the file you submitted. This said, the web-site is not able to process the upload as far as I can tell. I timed it attempting to upload ( using the pool system call ) from 21:56 until 22:09 on the servers time ( Sun Aug 12 22:10:24 EDT 2018 ).

As the maximum upload size is reflected; however, the operation never completes, you will need to reach out to your developer and/or the Joomla community. If you do not have a developer you may be able to find one on a site such as fiverr.com.

=== proof of work ( /home/quinnguitar/public_html/php.ini ) ===
; Support 2018-08-12T21:45:56-0400
session.save_path = /home/quinnguitar/tmp
upload_tmp_dir = /home/quinnguitar/tmp
display_errors = On
log_errors = On
error_log = error_log
max_execution_time = 3000
max_input_time = 3000
memory_limit = 2048m
upload_max_filesize = 1024M

post_max_size = 2048M

Any more ideas for me?
Thanks
Vince

More info from InMotion:

Thank you for reaching back out to us. I'm sorry to hear about you continuing upload error. I have attempted to replicate this and I do see the issue you are referring to. The issue with us troubleshooting this is that there are no errors that are being thrown that we can look into to see what may need to be adjusted server side, if that is the case, to assist with this. In addition, as this file can be uploaded via File Manager, PHP can support the upload of files of this size. With these being the case, we will need you to reach out to a Joomla developer to look into the issue further and for possible errors and suggestions of anything that may need tweaked server-side in order for this to work. Please let us know if you have any further questions; we are more than happy to help.