Inconsistent results when view pdf documents in lessons on Android devices

davidwatt

I am encountering inconsistent results when I try and view pdf documents that have been attached as documents within media of the lessons when viewing on android devices using Google Chrome as the browser. Sometimes the pdf is loaded and other times I get a spinning load circle.

The function works 100% on Google Chrome under Windows.

Does anyone have similar issues or do we think this is more likely a hosting issue than Guru Pro?

I am using Guro Pro 6.2.0

Regards,

David

saguaros

Hi David,

It seems to have issue with PDF view in Chrome browser on Android devices. Let me forward to our dev team for further investigation and will get back to you.

saguaros

UPDATE:

You can backup these 2 files and update with attached file (unzip first)
components\com_guru\views\gurutasks\tmpl\view.php components\com_guru\models\gurutask.php

view.zip

15kB

gurutask.zip

38kB

davidwatt

Thanks for the prompt response.

I uploaded as instructed, deleted the browser cache on my android device and unfortunately are still encountering the inconsistencies with either the spinning load circle or a blank screen. In most cases I navigate away from the lesson and then return and the pdf will load.

Do you have any other thoughts?

David

saguaros

davidwatt Kindly share the URL of that page and super admin account so we will take a look

davidwatt

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saguaros

davidwatt Hi

Let me check with Android device and see how it goes.

manhta

davidwatt
Hi,
By default, viewing PDFs on a mobile browser is not supported. In Guru, we have implemented workarounds, such as using the Google Drive API to embed PDFs. However, Google's servers can be unreliable, leading to empty content, as seen on your site.

As a solution, we have added a link for users to download the PDF. You can now download the PDF and view it locally if the embedded preview is not working.

Please try using this package: Download Link.

Regards

davidwatt

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